NOC Support Technician

The NOC Support Technician will handle inbound and outbound calls, work ServiceNow tickets, perform remote diagnostics, dispatch providers as needed, and assist with provisioning tasks during downtime., * Receive and place calls to broadband providers, carriers, and internal teams.

• Manage and update tickets in ServiceNow according to workflow and SLAs.
• Perform general remote diagnostics to troubleshoot network issues.
• Dispatch service providers when on-site resolution is required.
• Provision network equipment and services as needed.
• Collaborate with team members to ensure timely resolution of incidents.

Do you have experience in Customer communication?, We are seeking an experienced NOC Support Technician to join our team on a 3-5 month contract. This role is fully remote and ideal for a detail-oriented IT professional with strong customer service skills, ServiceNow ticketing experience, and hands-on knowledge of Meraki, Cisco, or Fortinet network devices., * Customer Service Excellence - Proven ability to communicate professionally with broadband providers and carriers over the phone while managing technical tickets.

• Network Hardware Experience - Strong preference for Meraki experience; Cisco or Fortinet acceptable.
• ServiceNow Expertise - Hands-on experience managing tickets and workflows in ServiceNow.
• ISP Experience - Familiarity working with internet service providers to resolve technical issues.
• IT Background - Minimum 2+ years of IT experience in a NOC, help desk, or technical support role.

Preferred Skills

• Knowledge of broadband network troubleshooting.
• Familiarity with escalation procedures for network outages.
• Experience with network provisioning tasks.

3.13.1 out of 5 stars United States Remote $25 - $29 an hour - Contract, * Competitive hourly pay up to $29/hr.

• Opportunity to work with industry-leading network technologies like Meraki and ServiceNow.
• Short-term contract with potential to gain valuable NOC experience for your career growth.