Community & Communications Specialist | Email Customer Support and Social Media

TOTYM is seeking a skilled and versatile individual to join our growing team. The ideal candidate will have strong written and verbal communication skills, experience managing social media accounts, and a passion for storytelling and community-building. This role involves managing direct communication with our customers, fans, and retail partners, as well as executing consistent, on-brand messaging across multiple platforms. This position will also provide customer support for another one of our brands.

TOTYM is a new plush toy and trading card game brand inspired by mythical creatures and ancient legends, brought to life in a cute, collectible style. We engage directly with our fans through storytelling, community-building, and immersive world design. As a small team, we pride ourselves on creative independence, fast and accurate customer service, high-quality product development, and memorable brand experiences. If you’re excited by the idea of helping shape a brand’s voice and growing a fanbase from the ground up, we want you on our team!

This role requires adaptability, self-direction, and a willingness to jump into new challenges as they arise. You’ll have the opportunity to help shape the voice of the TOTYM brand and manage our community platforms.

Remote work is not available for this position. Applicants must either be local to the Triangle area of North Carolina or willing to relocate. This is a long-term, in-person position with room for growth.

Responsibilities

Customer & Community Communication

• Respond to customer inquiries via email with clarity and professionalism
• Engage with the community through Discord, social media, comments, and messages
• Post regular brand updates and progress reports to fans
• Assist with outreach and communications with retail stores and small business buyers
• Travel to events, conventions, or local shows as a brand representative

Social Media & Content Management

• Plan, write, and schedule content across social media accounts
• Reply to comments and DMs across organic social media and paid Meta ads
• Write and edit articles, newsletters, announcements, and other brand communications
• Assist with SEO-focused website and blog content, * (Required) We review 100% applications manually, we don’t do AI interviews, and we want to understand your experience and opinions. Applications and replies that are written using AI/LLMs will not be considered. Please confirm whether the responses were generated using AI or not and whether it will be used for the remainder of the interview process.
• (Required) How close are you to Knightdale, NC?
• (Required) Please include a brief introduction about you, and share why this role at TOTYM specifically appeals to you compared to other opportunities.
• (Required) Based on what you’ve read about this position, how does your past experience prepare you for the variety of tasks required? Where do you think you’d excel, and what might be a growth area for you?

• Strong written communication across email, social media, and Discord
• Short-form writing skills for captions, updates, and announcements
• Verbal communication for in-person events, outreach, and calls
• Strong organizational and time-management skills
• Ability to work independently in a fast-paced small team environment
• General interest in storytelling, creature design, mythology, plushies, or trading card games
• Experience managing business or brand social media accounts
• Comfortable working with platforms such as Discord, Instagram, TikTok, and email management systems

Optional / Nice to Have Skills:

• Photography and photo editing for product shots, behind-the-scenes content, or lifestyle imagery
• Videography and short-form video creation and editing
• Livestreaming
• Experience with Canva, Photoshop, Illustrator, or similar tools for photo editing and creating static social media or Meta ad graphics

$18 - $22 an hour - Full-time, Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance, At TOTYM, you won’t be a faceless part of a corporation; you’ll be a key voice of the brand. This is a foundational role as our team grows, and you’ll have the opportunity to directly shape how our brand is seen, heard, and experienced.

On any given day, you’ll work alongside a small team of 3-4 other members who are equally dedicated and passionate about building something creative and unique. We value quality, creativity, and team members who take ownership, adapt quickly, and care about the little details.

Why Work With Us

• Get in on the ground floor of a growing company, where your role will evolve and expand as we grow
• Occasional travel opportunities to fun, fandom-driven conventions
• Health insurance, dental insurance, & vision insurance available
• Break-room with a fully stocked Soda Bar. Mix and match flavors like blackberry mango, coconut lime, or kiwi watermelon.
• Small, creative team with a supportive, collaborative vibe
• Room for growth with raises, bonuses, and promotions as your skills and abilities grow and as the company expands
• A chance to build something meaningful with a rapidly growing brand

If you’re excited about building a brand with heart, voice, and vision, and you’re energized by fast-paced, evolving work, we’d love to hear from you. Apply today and help us bring legends to life.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance