Command Center Analyst

Insight Global

Wilmington, DE, United States

20 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Working hours

Regular working hours

Job source

www.nexxt.com

Tech stack

Active Directory Bash Shell Border Gateway Protocol Command-Line Interface Data Centers Linux Monitoring of Systems Tivoli Management Framework Issue Tracking Systems NetApp Applications Windows PowerShell Backup and Restore

+6 more

Network Routers Computer Network Technologies Software Troubleshooting SolarWinds (Software) Commvault Servicenow

Job description

A client of Insight Global is seeking a Command Center Analyst to join their 24/7 Operations team in Wilmington, DE. This individual will monitor enterprise infrastructure and network health using SolarWinds and other monitoring tools, investigate and respond to alerts, execute automation and scheduled jobs, perform backup and recovery activities, support Active Directory requests, and coordinate issue resolution with vendors and internal support teams while maintaining accurate ticketing and documentation across a global environment.

Requirements

1+ year of experience in a NOC, Command Center, Operations Center, Infrastructure Support, or similar IT support environment
Experience utilizing enterprise monitoring tools such as SolarWinds, Netcool, Spectrum, or similar platforms
Experience working within a ticketing system and managing incident queues/escalations
Experience supporting Active Directory environments and performing basic account administration
Experience with backup and restore processes, along with strong troubleshooting and problem-solving skills - PowerShell and/or Bash scripting experience
Networking knowledge including routers, switches, ports, and BGP fundamentals
Linux experience and familiarity with command-line functions
Group Policy experience
Experience with SolarWinds, ServiceNow, Rubrik, Commvault, NetApp, or Tidal
Data center operations/support experience