Salesforce Field Service Cloud Functional Architect

Capgemini

United States

3 months ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$115,398.0 - $180,294.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Agile Methodology Cloud Computing Routing Cloud Services Salesforce.Com Systems Integration

Job description

Remote Contract (4 months 16 days) Published 16 hours ago salesforce certifications Business Analysis documentation skills Salesforce platform UAT support problem - solving analytical skills agile methodology

Seeking a Salesforce Field Service Cloud SME to support Workforce Management (WFM) initiatives for Charter Communications Field Operations. The role focuses on optimizing scheduling, dispatch, and technician productivity by aligning FSL capabilities with business needs., * Act as SME for Salesforce Field Service Cloud supporting WFM and Field Operations

Gather and translate business requirements into FSL solutions
Configure FSL components: Work Orders, Service Appointments, Scheduling Policies, Service Territories, Skills, and Mobile Workforce
Align FSL solutions with WFM goals (capacity planning, utilization, SLA adherence)
Partner with Field Ops, Dispatch, WFM, and IT teams
Support Agile delivery, UAT, production issues, and continuous improvements

Requirements

Do you have a valid Certified Salesforce Administrator certification?, Do you have experience in Salesforce Field Service?, * Strong hands-on experience with Salesforce Field Service Cloud & Service Cloud

Solid understanding of WFM concepts (scheduling, routing, forecasting, optimization)
Experience with Salesforce Flows, automation, and integrations
Excellent stakeholder communication and documentation skills

Preferred:

Telecom/Cable industry experience
Salesforce FSL or Admin certification
Experience supporting large-scale field technician environments

Experience:

8-12+ years overall 5+ years Salesforce Field Service Cloud

Benefits & conditions

3.73.7 out of 5 stars Remote $55.48 - $86.68 an hour - Contract, Pulled from the full job description

Health insurance
Retirement plan
Vision insurance
Dental insurance, The pay range that the employer in good faith reasonably expects to pay for this position is $55.48/hour - $86.68/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.