ECommerce specialist - Waals Brabant - Dutch speaker

This is a hands-on operational role for someone who likes to be at the heart of the action: monitoring online performance, solving issues, coordinating with different teams and making sure customers enjoy a smooth journey from click to delivery.

You will act as a key point of contact between E-commerce, IT, Customer Service, Logistics and external partners, ensuring that the online business runs efficiently every day.

Your Responsibilities

• Monitor the daily performance of the e-commerce platforms and key operational KPIs, identifying opportunities and potential issues.
• Ensure a smooth and reliable online customer journey, from website navigation and checkout to payment and delivery.
• Investigate and resolve operational issues, proactively identifying root causes and coordinating corrective actions.
• Act as the operational bridge between E-commerce, IT, Customer Service, Logistics, Project teams and external partners.
• Follow up on payment, delivery and order-related processes, ensuring issues are addressed quickly and efficiently.
• Coordinate the management of incidents and technical issues, prioritising them according to their impact on customers and the business.
• Contribute to the continuous improvement of e-commerce processes, tools and ways of working.
• Analyse performance and operational data to identify trends, recurring issues and areas for improvement.
• Support the implementation of new e-commerce initiatives, projects and system enhancements.
• Ensure a high level of data accuracy, operational quality and customer satisfaction across the online channel., * A collaborative environment where you will work with a broad range of internal and external stakeholders.
• A role with plenty of ownership, variety and opportunities to improve how things work.
• Salary range between 45-65K gross per year and extra legal advantages.

• You have 2-5 years of experience in e-commerce operations, digital operations, online retail or a similar hands-on environment.
• You are fluent in Dutch and English; Dutch is mandatory for the role. French is a strong plus.
• You have a strong operational mindset and enjoy getting into the details to understand and solve problems.
• You are analytical, structured and solution-oriented, with a natural ability to prioritise.
• You are comfortable working cross-functionally and coordinating with multiple stakeholders.
• You don’t wait for problems to solve themselves: you are proactive, hands-on and pragmatic.
• You have a genuine interest in retail, e-commerce and customer experience.
• Experience with e-commerce platforms, order management systems, payment solutions, ticketing tools or analytics platforms is a plus.

Join a fast-growing international retail group operating across several European markets. With a strong omnichannel model combining an extensive physical store network with high-performing e-commerce platforms, the company is experiencing continued growth and digital transformation. Customer experience, innovation and operational excellence are at the heart of its strategy., Michael Page is an equal opportunity employer committed to workforce diversity, both as an employer as well as a recruitment service provider. Each recruitment decision we make for people we hire and people we place into new roles is based solely on the candidates’ knowledge, experience and skills.