Support Engineer I - NYC

• Respond to requests for technical assistance in person, via phone, and electronically.
• Log all helpdesk interactions with accurate time tracking and complete notes in our ticketing system
• Provide support for Microsoft 365 environments including Exchange Online, Entra ID, Intune, and Autopilot
• Provide technical support for Windows 11, MacOS, Android, and iOS devices
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests, and document resolutions
• Manage software licenses, installations, and documentation
• Work on multiple tasks or projects concurrently, both independently and collaboratively

Do you have experience in macOS?, This is a front-line, customer-facing role. Solid communication skills and the ability to uncover unmet needs are critical for success., * 2 to 4 years of verifiable experience in an MSP helpdesk technical support role, OR

• 3+ years of verifiable helpdesk experience in a corporate IT environment, AND
• Minimum 2 years of Microsoft 365 support experience

Desirable Technical Skills / Experience (we are willing to train a motivated and eager-to-learn candidate):

• Basic understanding of Windows Server (DHCP, DNS, File Sharing, etc.).
• Desktop support for AD and Entra ID environments on Windows 11
• Autopilot/Intune deployment and management experience
• PC hardware, software, and peripheral troubleshooting (printers, scanners, etc.)
• Multi-site client environment experience
• PSA/RMM platform experience
• VoIP-based PBX systems knowledge.
• Industry certifications (CompTIA, Microsoft) are a plus

On-Call Rotation Requirement

Candidates must be willing to participate in an on-call capacity (paid overtime while engaged) for a 7-day period once every 4 weeks, depending on schedule and staffing. On-call engineers respond to escalation tickets from the weekend/overnight helpdesk, and interruptions are typically minimal.

Business Skills Required

• Superior written and verbal communication and documentation skills
• Self-managed and proactive
• Extremely conscientious, detail-oriented, thorough, and consistent
• Professional demeanor and appearance; punctual, personable, team player
• Passion for continual learning is critical

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance, * Comprehensive health, dental, and vision insurance
• 401(k) with company matching
• Paid Time Off and paid holidays
• Education and professional development benefits
• Transit and Cell Phone Stipend

Pay: $60,000.00 - $70,000.00 per year, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

TechPulse, an IT Managed Services Provider, is looking for a highly-motivated individual to join our team as a Support Engineer. This full-time role offers a competitive salary, overtime pay, and benefits. We’re looking for someone to start immediately to support our clients’ IT environments.