IT Desktop Technician

The IT Desktop Technician provides hands-on technical support, manages IT assets, and owns onboard/offboarding for both onsite and remote employees. This role requires a customer-focused mindset, strong troubleshooting skills, and the ability to work independently in a fast-paced environment. This position plays a critical role in ensuring system stability, security, and scalability while supporting ongoing IT projects and operational improvements., * Develop training materials and procedures or train users in the proper use of hardware or software.

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Refer major hardware or software problems or defective products to vendors or technicians for service Assist with onboarding of new employees.
• Make recommendations for hardware and software for the organization Perform desktop and laptop system deployments including hardware and software configuration.
• Provide regular updates on the status of tickets, open issues and projects Perform troubleshooting of supported desktop operation systems and applications.

• High School diploma or equivalent experience is required.
• Bachelor’s degree preferred
• Minimum of 2-5 years of related experience
• Advanced experience with Windows, macOS, and enterprise IT environments.
• Experience supporting Active Directory, Entra ID, and Office 365 environments.
• Able to plan and prioritize workload with minimal supervision Excellent customer service skills.

HonorVet Technologies is a Service-Disabled Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn’t a tagline; it’s the way we work. We don’t forward resumes and hope for the best. We take the time to understand where a professional like you are headed and only reach out when we genuinely believe there’s a fit worth exploring.