NOC Tier II Incident Management Technician

Topology Operations, OSI Models ServiceNow Market Data Micro Focus Communication Network Routing Ancient History Asset Management Event Management Wide Area Networks Data Transmissions Incident Management Local Area Networks Riverbed (Software) Network Architecture Hardware Architecture Configuration Management Open Systems Interconnection Multiprotocol Label Switching Network Performance Management Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN) Counter Intelligence Polygraph (CI Clearance) Top Secret-Sensitive Compartmented Information (TS/SCI Clearance), The Digital Modernization Sector at Leidos has an opening for a Network Operations Center (CNOC) Tier II Incident Management Technician to support the customer’s computer data communications systems, providing network event management and incident troubleshooting. Technicians provide additional support by ensuring network devices meet baseline configurations, software, and network performance standards. Technicians will make extensive use of Microfocus tools, ServiceNow, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks.

The job duties of the CNOC Tier II Incident Management Technician are as follows:

• Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices.
• Respond to, update, and resolve incident tickets within ServiceNow.
• Administer networks including hardware, systems software, applications software, and all hardware configurations.
• Coordinate network operations, maintenance, repairs, or upgrades.
• Perform configuration management functions such as validating topology drawings and ensure that asset management records are accurate.
• Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues
• Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs))
• Modify and troubleshoot layer three routing across the enterprise network.
• Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.
• Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network.
• Ensure adequacy of plans for hardware and communications. Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks.
• Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network.
• Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents.
• Diagnose hardware and software problems and coordinate the replacement of defective components., Topology Operations OSI Models ServiceNow Market Data Micro Focus Communication Network Routing Ancient History Asset Management Event Management Wide Area Networks Data Transmissions Incident Management Local Area Networks Riverbed (Software) Network Architecture Hardware Architecture Configuration Management Open Systems Interconnection Multiprotocol Label Switching Network Performance Management Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN) Counter Intelligence Polygraph (CI Clearance) Top Secret-Sensitive Compartmented Information (TS/SCI Clearance) +0 NOC Tier II Incident Management Technician Leidos

Reston, VA*On-Site

Equities Topology Operations OSI Models ServiceNow Market Data Micro Focus Communication Network Routing Ancient History Asset Management Event Management Wide Area Networks Data Transmissions Incident Management Local Area Networks Riverbed (Software) Network Architecture Hardware Architecture Configuration Management Open Systems Interconnection Multiprotocol Label Switching Network Performance Management Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN) Counter Intelligence Polygraph (CI Clearance) Top Secret-Sensitive Compartmented Information (TS/SCI Clearance) +0 Login | JoinContact

• Required Clearance: TS/SCI with CI Poly
• Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a doctorate and 3 years, a master’s and 4 years, a bachelor’s and 6 years, an associates and 8 years or HS diploma and 10 years.
• Additional required qualifications include compliance with Department of Defense (DoD) 8140Information Assurance Technical (IAT) Level 2.
• Ability to work a Panama Schedule.

Clearance Required:

• All candidates must possess an active TS/SCI with CI Poly at time of consideration, Network Layer Network Routing Physical Layers Ancient History Asset Management Network Switches Operating Systems Computer Networks Wide Area Networks Category 5 Cabling Data Transmissions Incident Management Local Area Networks Design Specifications Information Assurance Border Gateway Protocol Communications Security Configuration Management Service Level Objectives Hot Standby Router Protocol Juniper Network Technologies Brocade Network Technologies Multiprotocol Label Switching Open Shortest Path First (OSPF) Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN)

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 - and moving faster than anyone else dares., Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .