Service Desk Dispatcher

You will co-ordinate the completion of all Reactive Service Works within a designated region.

• Create weekly workloads and routes for the engineers.
• Ensure engineers have adequate work load for their days, including when jobs fail.
• Order stock which is required for bespoke pre-booked jobs.
• Arranges engineers stock collection so they have a float of stock which is generally required.
• Relay with the clients on booked work.
• Ensures workload scheduled into the diary is planned by Action Due date / client requested.
• Accountable for handling initial telephone inquiries for clients and engineers.

• Previous experience managing and planning engineer’s workload is essential.
• Previous experience of using a Clik.
• Knowledge of working within the fire and security industry would be preferred.

Personal Attributes

• Communication and interpersonal skills, including good customer service skills.
• Ability to work on own initiative and as part of a team.
• Problem Solving Skills.
• Organisation and prioritising skills.
• Strong geographical knowledge of UK with a good understanding of logistics, traffic management and route planning in order to co-ordinate and manage scheduled work within agreed timescales.
• Excellent admin skills with knowledge of Microsoft Office and Excel to an intermediate level.