Senior ServiceNow Technical Lead / Consultant-1

We are seeking an experienced Senior ServiceNow Technical Lead / Consultant to lead ServiceNow implementation, migration, integration, upgrade, and optimization initiatives. The ideal candidate will have strong expertise across ServiceNow ITSM, ITAM, ITOM, CSM, FSM, and related modules, along with strong ITIL knowledge and proven experience leading end-to-end ServiceNow implementations.

The candidate will work directly with customers, technical teams, and project stakeholders to understand business requirements, design effective solutions, manage delivery, and ensure successful implementation of ServiceNow solutions., * Lead the technical delivery of ServiceNow implementation and enhancement projects.

• Understand customer requirements and translate them into scalable ServiceNow solutions.
• Define technical architecture and recommend appropriate ServiceNow capabilities.
• Review business and functional requirements for technical feasibility, complexity, and effort estimation.
• Lead ServiceNow migrations, consolidations, upgrades, and integrations.
• Design and support integrations with third-party enterprise applications.
• Monitor platform stability, performance, and operational health.
• Proactively identify and resolve application and platform issues.
• Conduct technical reviews, solution assessments, and implementation validations.
• Mentor ServiceNow developers, administrators, and technical team members.
• Ensure adherence to ServiceNow best practices, ITIL standards, security, and governance requirements.
• Participate in sprint planning, pre-iteration planning, retrospectives, and other Agile ceremonies.
• Provide technical guidance throughout the complete project lifecycle., * Conduct customer meetings and communicate project status, risks, dependencies, challenges, and action items.
• Prepare and present weekly/monthly project reports to customers and management.
• Effectively communicate customer requirements, proposed solutions, responsibilities, risks, and business impacts.
• Manage and coordinate project teams and technical resources.
• Build strong relationships with customers and internal stakeholders.
• Address and manage conflicts that may arise with customers or internal teams.
• Provide constructive feedback during planning meetings, retrospectives, and project reviews.

• Strong hands-on experience with ServiceNow ITSM, ITAM, ITOM, CSM, FSM, and related ServiceNow modules.
• Proven experience working as a ServiceNow Technical Lead / Senior Technical Consultant.
• Strong knowledge of ITIL processes, ServiceNow architecture, and integration solutions.
• Experience translating customer business requirements into functional and technical requirements.
• Experience reviewing requirements and providing accurate effort and resource estimates.
• Proven experience leading multiple ServiceNow implementation projects across ITSM, ITAM, ITOM, CSM, or FSM.
• At least one complete end-to-end ServiceNow implementation lifecycle experience.
• Strong experience with ServiceNow deployments, migrations, consolidations, upgrades, and integrations with third-party tools.
• Experience with ServiceNow Orchestration and operational activities.
• Strong project coordination and project management capabilities.
• Experience analyzing, troubleshooting, and proactively resolving ServiceNow application issues.
• Ability to mentor team members and provide technical guidance and knowledge sharing.
• Strong understanding of ITIL processes and the ability to evaluate their impact and relationship to customer requirements and industry standards.
• Good knowledge of Agile/Scrum methodologies.

Certifications - Required

• ServiceNow Certified System Administrator
• ServiceNow Implementation Specialist
• ITIL V3 Foundation, * Experience evaluating ServiceNow platform stability, scalability, and performance.
• Ability to provide recommendations for platform optimization and improvement.
• Knowledge of additional ServiceNow modules such as:
• HRSD
• Security Operations (SecOps)
• Governance, Risk & Compliance (GRC)
• Strategic Portfolio Management (SPM)
• Additional ServiceNow Implementation Specialist certifications are preferred.
• Experience working with enterprise transformation and large-scale ServiceNow programs.