IT Support Technician

Technical Support Help Desk Support Computer Hardware Business Valuation Docking (Computers) Willingness To Learn Audiovisual Equipment Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Remote Technical Support Conference Room Technology Technology Lifecycle Management Troubleshooting (Problem Solving), We are seeking an IT Support Technician to provide hands-on and remote technical support for end users. This role serves as the primary point of contact for IT-related issues, supporting workstations, mobile devices, production-floor technology, and business systems while delivering excellent customer service., * Respond to and resolve IT support requests received via phone, email, ticketing systems, and in-person interactions.

• Serve as the first point of contact for end-user technical support.
• Troubleshoot and repair hardware issues involving:
• Desktops and laptops
• Tablets and mobile devices
• Monitors and docking stations
• Printers and scanners
• Telephony equipment
• Barcode scanners and handheld devices
• Image, configure, deploy, and refresh end-user computing devices according to established standards.
• Set up technology equipment for new hires and support equipment replacement projects.
• Receive, track, asset-tag, inventory, and stage hardware for deployment.
• Process dated equipment and support technology lifecycle management activities.
• Install approved software applications, updates, and device drivers.
• Perform basic network connectivity troubleshooting, including:
• Cable and port verification
• Wireless connectivity support
• Connectivity testing
• Escalation of advanced networking issues
• Support production-floor and warehouse technology, including shared-use devices and operational systems.
• Troubleshoot conference room technology, audiovisual equipment, digital displays, and workplace collaboration tools.
• Maintain accurate documentation of support activities and asset records., * Technical Support
• Customer Service
• Hardware Troubleshooting
• Software Installation
• Device Deployment
• Imaging & Configuration
• Asset Management
• Inventory Control
• Mobile Device Support
• Printer & Peripheral Support
• Network Connectivity Troubleshooting
• Production Technology Support
• Documentation & Ticket Management

Leadership Enthusiasm Warehousing Communication Mobile Devices Problem Solving Customer Service Asset Management, * Strong customer service and communication skills.

• Basic understanding of computer hardware, software, and operating systems.
• Ability to troubleshoot common end-user technology issues.
• Strong problem-solving and organizational skills.
• Ability to work independently and in a team environment.
• Willingness to learn new technologies and support processes.
• Ability to work in both office and production environments., * Prior Help Desk, Service Desk, Technical Support, or IT Support experience.
• Experience imaging and deploying computers.
• Familiarity with hardware inventory and asset management processes.
• Exposure to manufacturing, warehouse, or production-support environments.
• Understanding of basic networking concepts and troubleshooting techniques., The ideal candidate is an enthusiastic, customer-focused IT professional who enjoys troubleshooting technology issues and supporting end users in a fast-paced environment. They are dependable, eager to learn, and comfortable providing both office and production-floor technical support., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Leadership Enthusiasm Warehousing Communication Mobile Devices Problem Solving Customer Service Asset Management Business Systems Technical Support Help Desk Support Computer Hardware Business Valuation Docking (Computers) Willingness To Learn Audiovisual Equipment Full Stack Development Artificial Intelligence Network Troubleshooting Business Transformation Remote Technical Support Conference Room Technology Technology Lifecycle Management Troubleshooting (Problem Solving) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.