IT Support- Help Desk Technician

Key Staffing

Topeka, KS, United States

2 days ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$52,000.0

Working hours

Regular working hours

Job source

jobs.keystaffing.com

Tech stack

Microsoft Windows Active Directory Software Applications Desktop Computing Web Browsers Microsoft Office Networking Basics Windows Remote Assistance Connectivity Problems Peripherals Information Technology Laptops

+2 more

User Administration User Accounts

Job description

Respond to and resolve help desk requests and technical support issues.
Provide in-person and remote assistance to users experiencing hardware, software, or connectivity problems.
Set up, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, scanners, and other peripherals.
Install and support Windows operating systems, Microsoft Office, web browsers, and other desktop applications.
Assist with user accounts and basic Active Directory functions.
Maintain equipment and asset records within the organization’s IT service system.
Document issues, solutions, and service requests accurately.
Work with other IT professionals and support teams to resolve more complex technical issues.
Participate in team meetings, incident response, and other IT support activities.
Perform other duties as assigned.

Requirements

Associate degree, vocational/technical training in Information Technology, or related education preferred.
Candidates without a degree or technical training must have a high school diploma or equivalent and at least two years of IT help desk/service desk experience.
Experience supporting computers, mobile devices, printers, scanners, and related equipment.
CompTIA A+ certification preferred.
Knowledge of basic networking, Active Directory, and user account management.
Strong troubleshooting and problem-solving skills.
Ability to explain technical information clearly to non-technical users.
Excellent customer service and communication skills.
Ability to manage multiple requests and prioritize work effectively.
Must have a valid Kansas driver’s license and meet applicable driving/insurance requirements.