Desktop Support Analyst

Beacon Hill Staffing Group, LLC

Exeter, PA, United States

3 months ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

2 years minimum

Compensation

$49,920.0 - $56,160.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Windows Active Directory JIRA Issue Tracking Systems Office365 Servicenow

Job description

The Desktop Support Analyst provides hands-on technical support for end users across hardware, software, and peripheral devices. This role is responsible for troubleshooting, resolving, and documenting desktop and end-user computing issues while delivering a high level of customer service.

Requirements

2+ years of hands-on experience in desktop support, service desk, or IT support roles
Strong experience supporting Windows operating systems and Microsoft 365 applications
Experience troubleshooting hardware, software, printers, and peripheral devices
Familiarity with Active Directory user and group management
Experience working with ticketing systems (ServiceNow, Jira, Freshservice, or similar)
Strong communication and customer service skills
Ability to work independently and as part of a team
Strong troubleshooting and problem-solving skills

About the company

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies’ dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers’ technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.