IT Support Analyst

The Client is ideally looking to recruit at least 1 years experience of working with and supporting FIS Treasury and Risk Management System FIS Integrity.

This is a 2^nd level implementation and support position.

Operational Platform Monitoring & Treasury Process Assurance

Ensures uninterrupted execution of Treasury-critical processes and protection of daily cash positioning, payment execution, and cut-off compliance.

*Monitor Treasury systems, interfaces, and scheduled jobs (EOD, SOD, intraday processes)

• Oversee payment flows across SWIFT, API, EBICS, and bank platforms

• Validate inbound data (bank statements, market data, trade feeds)

• Execute operational runbooks for failed processes and controlled reprocessing

• Perform daily checks and controls including cash position validation and transaction completeness

Incident Management & Treasury Service Continuity

Protects Treasury operations by restoring service rapidly when incidents threaten payments, liquidity visibility, or regulatory obligations.

• Log, classify, and prioritise incidents in ServiceNow based on Treasury business impact

• Perform structured triage and initial diagnosis

• Resolve standard issues within SLA using approved knowledge base and runbooks

• Escalate complex or cross-system issues to L3 with full technical and business diagnostic context

• Support major incident management processes and incident bridge calls

Cash, Position & Exposure Data Integrity

Ensures integrity of cash, position, risk, exposure, and hedge data used in Treasury decision-making, external reporting, and audit processes.

• Validate transaction, position, balance, and exposure data across Treasury systems

• Identify and resolve discrepancies impacting liquidity confidence and risk accuracy

Support reconciliation processes and ensure audit-ready completeness of financial data

Testing & Release Support with Treasury Assurance

Ensures Treasury readiness and outcome protection for system changes and SaaS releases.

• Support execution of business testing, UAT, and regression testing

• Validate operational outputs resulting from system changes

• Assist in business readiness checks prior to release or cutover

Must have at least 3 to 5 years experience at supporting 1st / 2nd Line Treasury systems or financial systems support, * 2-5 years’ experience in 1st / 2nd Line Treasury systems or financial systems support

• Understanding of Treasury processes (payments, liquidity, settlements)

• Experience with incident management and ITIL processes

• Strong analytical and troubleshooting skills

Desirable

• Experience in FIS Integrity System

• Basic SQL or data interrogation capability

• Exposure to SWIFT, APIs, and integration technologies

• Experience supporting UAT or testing cycles

Qualifications

• Degree in Finance, IT, or related discipline

• ITIL Foundation (preferred)

• Experience with FIS Integrity or similar Treasury and Risk Management systems is highly desirable
• A proactive attitude and ability to adapt to a hybrid work environment

The salary for this role will be in the range £75K - £85K.

Our Client is in the process of implementing a global rollout of FIS Integrity Treasury and Risk Management System.