IT service Manager

MSIG Europe SE is looking for a T-shaped Service Manager who thrives on improving, designing, and onboarding IT services in an international and regulated environment. You combine deep expertise in Incident, Major Incident, Change-, and Problem Management with broad capabilities in service design, service onboarding, and cross-process collaboration., * Lead service onboarding and ensure full operational readiness.

• Design new or improved IT services (service design).
• Drive Incident, Major Incident, and Problem Management.
• Act as backup for other process managers (Change, Release, Knowledge, etc.).
• Manage vendor and stakeholder relationships.
• Continuously improve service quality and ITSM processes.

• 5+ years of experience in Incident, Major Incident, and Problem Management.
• Proven experience in service onboarding and service design.
• Strong knowledge of ITIL v4.
• Experience with ITSM tools (Freshservice, ServiceNow, Jira).
• Strong communication, analytical, and leadership skills.