3rd Line IT Support Engineer

You’ll work alongside experienced engineers and act as a key escalation point, supporting a diverse client base while leading on projects, improving service delivery, and mentoring less experienced members of the team., As a senior member of a small technical team, you’ll be involved in:

• Supporting and administering Microsoft 365 environments
• Troubleshooting complex infrastructure, networking and security issues
• Managing and maintaining virtualisation platforms (VMware/Hyper-V) and cloud-based services
• Acting as the senior escalation point for technical incidents
• Leading on firewall, connectivity and endpoint management activities
• Owning project delivery, upgrades and system improvements - on time and on budget
• Acting as a dedicated technical point of contact for key clients
• Producing and maintaining technical documentation
• Building strong relationships with clients and providing a high level of service

We’re open to different backgrounds, but you’ll ideally have experience with:

• 3rd line support within an MSP, service desk or IT support environment
• Microsoft 365, Windows Server, cloud technologies and virtualisation (VMware/Hyper-V)
• Networking fundamentals including DNS, DHCP, VPNs and firewalls (FortiGate preferred)
• Entra ID, Conditional Access, SharePoint and Intune
• Project management or client management experience, with a track record of delivering on time and budget
• Supporting and troubleshooting complex technical issues
• Working independently and taking ownership of tasks and projects

Experience with MDM platforms, Power BI or automation tools would be advantageous, but isn’t essential.

• 22 days annual leave (plus Bank Holidays) rising with length of service
• Training budget per employee
• Exposure to a broad range of technologies and client environments
• A genuinely varied role combining support, infrastructure and cloud technologies
• The opportunity to influence how things are done within the business
• A supportive and collaborative team environment
• Clear scope to develop your skills and grow with the company

Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.