IT Technician - Outstanding Secondary School in Peterborough

• Provide 1st and 2nd line technical support via phone, email and on-site
• Diagnose and resolve Windows, Microsoft 365, hardware and connectivity issues
• Install, configure and maintain PCs, peripherals and software
• Support user accounts, devices and basic networking
• Assist with infrastructure upgrades, deployments and IT projects
• Provide support across servers, backups and security systems
• Log, manage and resolve incidents through to completion
• Work closely with colleagues to maintain a reliable IT environment

• 2+ years’ experience in an IT support environment
• Strong knowledge of Windows and Microsoft 365
• Good understanding of networking and troubleshooting
• Excellent communication and customer service skills
• Able to prioritise and manage multiple issues effectively
• Proactive approach with a genuine interest in technology

An outstanding Secondary School in Peterborough is looking for an experienced IT Support Technician to join its technical team. This is a hands-on role providing 1st and 2nd line support across a range of users, systems and devices.