IT Support Tech I

Maintains, analyzes, troubleshoots, upgrades, repairs, and deploys client computer systems, software, hardware and related peripherals. Provides the primary in-office/in-person front line support to all locations within MANA. Provides support to end users on a variety of issues- identifies, researches, and resolves technical client/desktop systems and some application problems. Responds to tickets, calls, email and personnel requests for technical support, and then documents, tracks and monitors the support requests through the helpdesk ticketing system to ensure a timely resolution. Assists with department projects, inventory, and other tasks as needed., 1. Setup, deploy and maintain new desktop hardware for all office locations.

1. Troubleshoot day to day computer, application, and user problems.
2. Respond to support requests in a timely fashion.
3. Keep helpdesk ticketing system updated. Uses vendor web/phone support to help troubleshoot and resolve issues.
4. Assist in department projects as needed.
5. Maintain internal system security and follow HIPAA security compliance.
6. Keep IT team updated on all issues that arise
7. Communicate with IT team members throughout the day when working at remote MANA offices.
8. Help create and maintain documentation as needed.
9. Perform special inventory as assigned.
10. Perform any other related duties as required or assigned.

Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, * High school diploma or GED

• 12 to 18 months related experience and/or training

Pulled from the full job description

• Health insurance
• 401(k) matching
• Health savings account
• Dental insurance
• Flexible spending account
• Disability insurance

• Profit sharing, At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits on the first day following 60 days of continuous employment. Below are some of our various benefit offerings: Comprehensive Benefits -

• Medical Insurance
• Vision Insurance
• Dental Insurance
• HSA or FSA options with medical insurance
• Voluntary Aflac Accident and Critical Illness
• Employer paid life, long-term & short-term disability benefits
• 401(K) match and profit sharing
• Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
• Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!
• One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics

About MANA Administration

The MANA Administrative team provides support services for 27 physician-owned medical practices in Northwest Arkansas. We are an independent, physician owned group established in 1999 to responsibly manage the costs associated with health care, improve our practice efficiencies, and enhance overall care for our patients. Our administrative team includes Human Resources, Physician Services, Information Systems, Population Health, Accounting, Reimbursement, Compliance, Communications, Billing Services, and more! We all work together to help our physicians and clinics provide compassionate, comprehensive, quality health care. We support each other, often working on projects together, and maintain a healthy work-life balance. About MANA

Medical Associates of Northwest Arkansas (MANA) is an independent physician group that includes family medicine, pediatrics, women’s health and an array of specialists and advanced health services. MANA clinics are independent, physician-owned practices. As a physician-owned practice, our physicians can focus on compassionate, quality, patient care, and retain the quality, personal clinic environment. Physicians make decisions that shape excellent patient care in our practices. By working together, MANA physicians can responsibly manage the costs associated with health care, improve our practice efficiencies, and enhance overall care for patients. Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare. What We Offer