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IT-Kundenbetreuer - Köln

Aschert & Bohrmann GmbH
Köln, Germany
9 days ago
Apply on aschert-bohrmann.de
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English, German
Job source
aschert-bohrmann.de

Tech stack

Microsoft Windows Microsoft Office System Testing Information Technology

Job description

Telefonische und schriftliche Betreuung von Kunden im IT-Support Annahme und Bearbeitung von Störungen im 1st Level Support Installation, Konfiguration und Pflege von Hard- und Software Unterstützung bei IT-Projekten, Rollouts und Systemtests Dokumentation im Ticketsystem und Erstellung von Anleitungen Zusammenarbeit mit dem 2nd Level Support und Fachabteilungen

Requirements

  • Abgeschlossene Berufsausbildung im IT-Bereich oder vergleichbare Qualifikation
  • Erste Erfahrung im IT-Support oder Kundenservice von Vorteil
  • Sehr gute Deutschkenntnisse, Englisch mindestens gut
  • Kenntnisse in Windows-Umgebungen, Netzwerken und Office-Produkten
  • Serviceorientierung, Kommunikationsstärke und Teamfähigkeit
  • Strukturierte, lösungsorientierte Arbeitsweise

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on aschert-bohrmann.de
Prepare application

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