IT Support Specialist

Location: MacDill AFB, FL; periodic support to the off-site office in Ruskin, FLFLSA Status: Full-Time, Non-Exempt Schedule: Monday-Friday 0730-1630 (one-hour lunch), not to exceed 40 hrs/week; observes 11 federal holidaysClearance: National Agency Check (NAC) via SF-85P (Public Trust); Common Access Card (CAC) required Position SummaryDTSI is seeking a TAP & IT Support Specialist to provide non-counseling Transition Assistance Program (TAP) and Information Technology (IT) support services to the Military & Family Readiness Center (M&FRC) at MacDill Air Force Base. This is a blended administrative, data-entry, and commercial IT support role supporting the M&FRC’s mission to serve transitioning Airmen and their families. Essential Duties and ResponsibilitiesTAP Administration Perform timely, accurate data entry of congressionally mandated TAP information into AFFIRST and locally developed systems (e.g., MS Teams, SharePoint).Maintain data quality controls sufficient to meet SS-1 thresholds (90% completed within one business day; 100% no later than three business days).TAP Support ServicesSupport TAP classes, including check-ins, room set-up/break-down, laptop distribution, facilitator equipment support, roster preparation, and no-show tracking.Update Air Force Portal’s Virtual Out-Processing (vMPF); respond to TAP emails via DODTAP and/or AFFIRST; schedule customers for classes and disseminate TAP-related correspondence.Complete customer record checks prior to M&FRC trainings, Pre-Separation Counseling, Transition GPS Workshop, and Capstone.IT Support ServicesSupport commercial and AF Network laptops, including software installation/updates, virus scans, Wi-Fi connectivity, hardware troubleshooting, inventory accountability, and warranty tracking; submit tickets to appropriate AF channels for issues outside contractor administrative rights.Maintain commercial and AF Network printers, including toner replacement, printer mapping, error code resolution, and toner inventory.Administer commercial Wi-Fi systems and mobile hotspot equipment.Maintain audio/video, projector, and conference/classroom systems in ready-to-use condition.Support MS Teams, shared drives, drive mapping, and access permissions; maintain working familiarity with AF unclassified network/security structure.Maintain IT supplies/equipment inventory and provide reorder and upgrade recommendations to the Flight Chief.Administrative Services Provide customer support to internal and external personnel, including phone coverage, email response, and correspondence drafting, as directed by the Flight Chief or TAP CCE.Deliver training to M&FRC staff on office equipment and software applications as requested.Records ManagementMaintain records in accordance with AFI 33-322 (Records Management Program), the Privacy Act Program (AFI 33-332), and FOIA requirements; follow AFRIMS disposition schedules.Safeguard all Government records (paper and electronic) and make them available for M&FRC POC review upon request.Required QualificationsMinimum three years of experience in administrative, data entry, and/or IT support duties consistent with the scope above.Working proficiency in Microsoft Office 365 (Outlook, Teams, Excel, PowerPoint, Word), including the ability to train others on their use.Ability to troubleshoot standard Microsoft Windows issues (printer mapping, cloud permissions, network access, file management).Hands-on ability to set up, troubleshoot, and support MS Teams for virtual meetings and training.Working knowledge of Air Force IT troubleshooting/escalation procedures, including generating work orders for issues outside the position’s administrative rights.Ability to adapt to changing priorities and support customer needs involving commercial laptops and equipment.Ability to work independently and learn new systems efficiently.Strong customer service skills; comfortable working with internal and external customers in a professional setting., Familiarity with, This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Who…

• 11 days ago

military protocol, structure, and chain of command, Demonstrated ability to manage a commercial Wi-Fi network, including account setup, access points, coverage, and firmware/software updates.English language proficiency sufficient to effectively communicate with customers and staff, in person and by telephone.Preferred QualificationsPrior experience with or knowledge of a Military & Family Readiness Center (M&FRC) or similar military support program.Familiarity with Microsoft Access.Security RequirementsMust successfully complete a National Agency Check (NAC) via SF-85P (Public Trust) prior to or upon beginning work.Must be a U.S. citizen and eligible to obtain a Common Access Card (CAC).Must complete Total Force Awareness Training (TFAT) prior to accessing AF Network computers.Must maintain training/certification on safeguarding Personally Identifiable Information (PII) and Controlled Unclassified Information (CUI).Work EnvironmentThis position works primarily in