Service Desk Technician

Operations File Systems, Issue Tracking Problem Solving Active Directory Software Systems Help Desk Support Business Valuation Security Clearance System Administration Full Stack Development Business Transformation Troubleshooting (Problem Solving) Top Secret-Sensitive Compartmented Information (TS/SCI Clearance), Lead/Manage/Support: Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications, and hardware.

-Collaborate: Handles problems that the first-tier of help desk support is unable to resolve and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.

-Drive: Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems.

h-Utilize: Maintain currency and a high level of technical skill in the field of expertise, escalating more complex problems to higher Tier, and providing first contact and incident resolution to customers with hardware, software, and application problems., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Help Desk Analyst TEKsystems

Catonsville, MD*Remote

Operations ServiceNow CompTIA A+ Communication Issue Tracking Customer Service Managed Services Active Directory Technical Issues Business Valuation IT Service Management Full Stack Development Artificial Intelligence Business Transformation Remote Desktop Services Virtual Private Networks (VPN) Microsoft Certified Professional Troubleshooting (Problem Solving) Information Technology Infrastructure Library +0

Google IT Support Service Desk Technician TEKsystems

Ft Meade, MD*On-Site

BIOS Operations File Systems Issue Tracking Problem Solving Active Directory Software Systems Help Desk Support Business Valuation Security Clearance System Administration Full Stack Development Business Transformation Troubleshooting (Problem Solving) Top Secret-Sensitive Compartmented Information (TS/SCI Clearance) +0

Google IT Support Service Desk Technician Leidos

Arlington, VA*On-Site

Equities Management ServiceNow Market Data User Accounts Change Requests Ancient History Support Services Operating Systems Change Management Operation Maintenance Remote Troubleshooting Public Key Infrastructure IAT Level II Certification Fine-tuning (Deep Learning) Identity And Access Management Enterprise Application Software BMC Remedy Action Request System Information Technology Infrastructure Library Top Secret-Sensitive Compartmented Information (TS/SCI Clearance) +0 Login | JoinContact

Education: Associates Degree or 7 years, Bachelors 5+ years

-Experience: 5+ years of related experience for Bachelor’s, 7+ years with Associates degree

Technical skills:

-Interact with customers daily to provide guidance on procedures concerning account requests, e-mail, file access/storage, and other local procedures to ensure mission success.

-Knowledge of the principles, methods, and techniques used in network and systems administration and support.

-Knowledge of related hardware and software.

-Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.

-Perform Level I/II Active Directory functions such as unlocking accounts, creating, and issuing accounts.

-Imaging of Computers and/or configuring their BIOS (SCCM / PXE Boot).

-1 Year DoD experience and NOSC support experience, including problem resolution and incident tracking.

-Security clearance level: TS/SCI, Help desk, Help desk support, Service desk, Troubleshooting, Windows 10, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.