Library User Services Associate - Sturgis Library Nights and Sunday job in Atlanta

Provides service desk information support for KSU students, faculty, staff, and community members. Provides assistance with accessing library content and shared resources. Provides user account management and material circulation. Assists with technology, gathering and reporting statistics, provides building management, and ensures customer compliance with policies and procedures., 1. Provides excellent customer service to KSU students, faculty, staff, and the broader community

1. Proactively engages and assists library users with discovering and accessing library content and shared resources

2. Determines customer need through thoughtful inquiry

3. Solves and identifies problems, issues, resources, services, and/or collections to meet user information needs and refers appropriately to other library or university units

4. Utilizes and troubleshoots software and hardware necessary for library functions such as KSU’s integrated library system, Microsoft Office Suite, printers, and copiers, etc.

5. Opens and closes library facilities, may act as senior staff present during evenings and weekends

6. Assists with the development of KSU Library policies and procedures

7. Enforces applicable library and university policies and procedures to ensure the safety and security of library visitors, identifies and reports space, facility, and technology issues through appropriate channels

8. Participates in a variety of library projects and initiatives, as assigned

9. Gathers and analyzes statistics and data on activities and provide reports as needed

10. Collaborates and communicates effectively with internal and external colleagues, stakeholders, and community members

11. Provides guidance, direction, and supervision of student assistants working on scheduled shifts, This position does not have any financial responsibilities. This position will not be required to drive. This role is considered a position of trust. This position requires a purchasing card (P-Card). This position may travel 1% - 24% of the time.

Background Check

• Standard Enhanced + Education
• Credit Check

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

Bachelor’s degree from an accredited institution of higher education or an equivalent combination of relevant education and/or experience

Required Experience Two (2) years of related customer service or office support experience

Preferred Qualifications

Preferred Educational Qualifications An advanced degree from an accredited institution of higher education in a related field

Preferred Experience Previous experience in an academic library, public library, or media center, Able to engage in learning opportunities to gain a broader knowledge of the services of the organization Able to maintain confidentiality Able to handle multiple tasks or projects at one time meeting assigned deadlines, Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite) Strong attention to detail and follow up skills Strong customer service skills and phone and e-mail etiquette

The budgeted salary range is $18.00 - $20.00 per hour. Offers are based on relevant experience.

Comprehensive benefits to include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more! Visit hr.kennesaw.edu/benefits.

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university’s vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia . We are searching for talented people to join Kennesaw State University in our vision . Come Take Flight at KSU!, The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .