About role As a Conceirge/Queue co-ordinator with expertise in Operations team, you will collaborate with our client’s department. You will be responsible for Administration. Our client is currently looking for a recruit to join their current team, below are the job details for your reference: You can also ask our friendly recruitment team for any questions you may have about the role, between 08.00am till 04.00pm. Monday to Friday. Shifts: Monday to Friday (37.5 hours)

Job Description: We are looking for a customer-focused and proactive Tech Hub Concierge to join our on-site IT support team across the client estate.

As the first point of contact for customers visiting the Tech Hub, you will play a key role in delivering an excellent customer experience while supporting the day-to-day operation of the service. This position combines customer service, administration, stock management and basic IT support activities within a fast-paced technology environment.

Key Responsibilities

Welcome customers into the Tech Hub and provide a professional, friendly experience.

• Triage customer requests and direct them to the appropriate engineer or support team.
• Manage customer queues and appointments effectively.
• Assist with the distribution and collection of IT equipment including laptops, monitors, keyboards, mice and mobile devices.
• Support stock management activities, including inventory checks and maintaining accurate records.
• Prepare IT equipment for deployment to end users.
• Update ticketing systems with accurate information and progress notes.
• Assist with user onboarding activities and equipment handovers.
• Maintain a clean, organised and professional Tech Hub environment.
• Work closely with on-site engineers to ensure customer requests are handled efficiently.
• Support account-specific projects and technology refresh activities when required.

What We’re Looking For Essential

• Excellent customer service and communication skills.
• Strong organisational skills and attention to detail.
• Comfortable working in a busy customer-facing environment.
• Good Microsoft Office skills.
• Ability to prioritise work and manage multiple tasks.
• Positive attitude and willingness to learn new skills.
• Team player with a proactive approach.

Desirable

• Previous experience in an IT support, service desk or technology environment.
• Experience using ticket management systems such as ServiceNow.
• Experience handling stock or inventory.
• Understanding of basic IT hardware including laptops, monitors, printers and mobile devices.
• Personal Attributes

We are looking for someone who:

• Enjoys helping people.
• Takes pride in delivering excellent customer service.
• It is reliable, punctual and professional.
• Is keen to learn and develop within the IT industry.
• Works well as part of a team.
• Can remain calm and positive under pressure.

What You’ll Gain

• Exposure to a large enterprise IT environment.
• Hands-on experience supporting a major public sector customer.
• Training and development opportunities.
• Experience working alongside Desktop Support, AV and Infrastructure teams.
• A potential pathway into Desktop Support Engineer, Technical Support Analyst or other IT roles within client.
• No extensive IT experience is required. We are primarily looking for great customer service, a positive attitude and a willingness to learn

What’s in it for you? Rate £18.24/Hr through basic PAYE £20.71 paye premium Contract 12 months contract Timings: 09:00AM - 05:30PM on-site Location London SE10 3ES

Next Steps: Once you’ve applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you’ll be involved in a live virtual interview with one of our client’s hiring managers to get to know you better. We look forward to speaking to you!

4827708 - Jatin

• Excellent customer service and communication skills.
• Strong organisational skills and attention to detail.
• Comfortable working in a busy customer-facing environment.
• Good Microsoft Office skills.
• Ability to prioritise work and manage multiple tasks.
• Positive attitude and willingness to learn new skills.
• Team player with a proactive approach.

Desirable

• Previous experience in an IT support, service desk or technology environment.
• Experience using ticket management systems such as ServiceNow.
• Experience handling stock or inventory.
• Understanding of basic IT hardware including laptops, monitors, printers and mobile devices.
• Personal Attributes

We are looking for someone who:

• Enjoys helping people.
• Takes pride in delivering excellent customer service.
• It is reliable, punctual and professional.
• Is keen to learn and develop within the IT industry.
• Works well as part of a team.
• Can remain calm and positive under pressure.

What You’ll Gain

• Exposure to a large enterprise IT environment.
• Hands-on experience supporting a major public sector customer.
• Training and development opportunities.
• Experience working alongside Desktop Support, AV and Infrastructure teams.
• A potential pathway into Desktop Support Engineer, Technical Support Analyst or other IT roles within client.
• No extensive IT experience is required. We are primarily looking for great customer service, a positive attitude and a willingness to learn