Cisco Certified Network Associate

Systems Engineering Network Engineering Full Stack Development Business Transformation Network Traffic Analysis Standard Operating Procedure Health Information Technology Troubleshooting (Problem Solving) Cisco Certified Network Associate, Large Enterprise is looking for a NOC Analyst for their Operations Center team on a 3 month contract through the end of the year - they do all the monitoring and troubleshooting of their systems and network (Windows OS and VMware servers, Citrix, Cloud, Cisco network devices) and applications triage. Using Solarwinds for monitoring and they use ServiceNow for ticket mngt. This 24x7 team is roughly 30 Engineers providing 24x7 support, and average about 5000+ P1 and P2 level tickets each month.

The Operations Center is the focal point for the entire Health System’s infrastructure. Under the direction of the Operations Shift Supervisor, this individual shall monitor and respond to system generated alerts as well as customer initiated issues reported to the Help Desk. As an OC Network Engineer one will provide on-site and remote network support including diagnosing, configuring and documenting complex network problems and respond to network issues affecting clinical applications, at assigned site(s). This individual will also work with Wide Area Network (WAN) and Internet carriers during implementations and outages.

The OC System Engineer- is expected to ensure incident resolution by executing Standard Operating Procedures (SOP) or escalating to the Health System’s technical support and problem management teams.

Responsibilities:

• Perform system monitoring and triage of incidents/problems based on SOP which include escalation to subject matter experts where appropriate

• Diagnoses and correlates complex network problems, identifies root causes and develops remediation strategies

• Documents all Network changes and implementations

• Assist subject matter experts with response to problem, incident and change tickets

• Effectively escalate issues and coordinate support with vendors to resolve problems

• Ensure all daily functions are completed and appropriately communicated

• Ensure all incident tickets, change tickets and e-mail requests are attended to in a timely fashion

• Maintain a broad knowledge of all products, services and procedures

• Write and maintain clear and concise documentation for incidents, notifications and procedures.

• Performs trending analysis for chronic issue resolution and re-mediates escalated network issues.

• Analyzes network traffic and report to management on results.

• Works directly with WAN and internet carriers during implementations and outages.

• Drives improvements in network process, efficiency and standardization.

• Perform all other tasks and duties as assigned tasks, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Network Operations Engineer TEKsystems

Westbury, NY*Remote

Triage Operations ServiceNow SolarWinds Multitasking Self-Starter Communication VMware Servers Citrix Servers Microsoft Excel Lifting Ability Windows Servers Network Support CompTIA Network+ Cisco Networking Complex Networks Traffic Analysis Technical Support Help Desk Support Microsoft Windows System Monitoring Computer Networks Business Valuation Problem Management Wide Area Networks Systems Engineering Network Engineering Full Stack Development Business Transformation Network Traffic Analysis Standard Operating Procedure Health Information Technology Troubleshooting (Problem Solving) Cisco Certified Network Associate +0

SolarWinds Multitasking Self-Starter Communication VMware Servers Citrix Servers Microsoft Excel Lifting Ability Windows Servers Network Support CompTIA Network+ Cisco Networking Complex Networks Traffic Analysis Technical Support Help Desk Support Microsoft Windows System Monitoring Computer Networks Business Valuation Problem Management, * College degree preferred in related Computer/ Health Information Technology Systems or 3 -5 years related equivalent experience

• Minimum of five (5) years, network support, implementation and experience with Cisco devices in an enterprise class data network environment and support of large scale multi-homed connections toISP networks, required.

o Cisco Certified Network Associate (CCNA) or Network+ certifications would be highly preferred, but not required with applicable experience

• Experience researching, analyzing and evaluating network solutions.

• Knowledge of traffic analysis tools, performance and capacity tools experience is required.

o Solar Winds Engineers toolkit, Network Traffic analysis toolsets

o Experience working with infrastructure monitoring tool sets

• Knowledge of Microsoft Windows Server technologies and networking principles are a plus

• Possess a strong working knowledge of PC operation and software (Word and Excel proficiency)

• Must be a self-starter and demonstrate the initiative to learn new systems quickly

• Possess strong troubleshooting skills and demonstrates the ability to follow detailed instructions

• Possess strong oral and written communication skills

• Ability to multitask during periods of high volume

• Ability to lift supplies and equipment of at least 50 lbs

Skills

Windows, Solarwinds, network operations, cisco network, Troubleshooting, servicenow, Citrix server, vmware, Cloud

Top Skills Details

Windows,Solarwinds,network operations,cisco network,Troubleshooting, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.