Computer Support Associate I - Infrastructure
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Role details
Tech stack
Job description
To provide onsite deskside Tier 2 support to the Client Commons location we well as assistance to Client’s remote Training and Demo sites through performing the following duties, Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues. Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes. Responsible for effective e-mail communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: –contact lists –process logs –problem incidence reports –customer information updates exterior ship orders –inventory, maintenance or other service records–handling standard facilities administration requests Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures. Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers. Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: –understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets., Job Details: Build a Career with Meaning and Enhance Your Future Come join us at StarChild Academy as a Support Childcare Teacher- Part Time- afternoons! Our educators bright…
- 2 days ago
Requirements
Knowledge of computing and networking concepts and fundamentals Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. Knowledge of computer security policies and a general overall knowledge of computer security concepts. 1 year or more IT experience preferred, but recent college graduates will be considered Up to 25% travel time as this position supports the Client Training and Demo sites as well. Education Requirements: Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent
Benefits & conditions
This is a 1st shift, ONSITE position (with some travel as mentioned above) OT/weekend/ On-call is possible but rare In addition to the requirements listed in the template, this position also includes travel to remote locations across the country that are not large enough to have onsite IT teams., + $15.00 per hour Daily or Weekly Pay | Great Part Time Job | 40% Discount | Free Product | EAP | Fun Stores At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you…
- 10 hours ago +
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