Tier 1 Help Desk Agent

Insight Global is seeking a Tier 1 Help Desk Agent for a top automotive and material-handling client. This candidate will join a growing digital customer support organization responsible for supporting multiple customer-facing platforms across phone, email, web, chatbot, and text channels. The individual will serve as a first line of support, triaging and routing tickets, performing basic technical troubleshooting, communicating with customers, and escalating more complex issues to the appropriate teams. This is an excellent opportunity for an early-career help desk or customer service professional who is technically curious, highly organized, adaptable, and eager to learn multiple digital platforms in a growing support environment.

Customer service, help desk, service desk, or technical support experience

• Strong customer-facing communication skills across phone, email, and digital channels

• Basic technical troubleshooting aptitude

• Experience working with or understanding ticketing systems

• Ability to triage, tag, route, and escalate support requests appropriately

• Comfortable troubleshooting basic browser/login issues, such as password access, browser changes, cookies/cache, etc. - Help desk or technical customer support background

• Zendesk experience

• Dispatching or ticket queue experience

• Fleet-related customer support experience

• Experience supporting multiple digital products/platforms simultaneously

• Experience in an evolving support organization where processes and KPIs are still being developed