Automotive Technical Specialist

We’re looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues. You’ll be the escalation point when others can’t fix it - helping reduce downtime and deliver first-time-right repairs. What you’ll do

• Serve as the first point of contact for repair requests and technical questions from technicians.
• Provide technical support and remote guidance, using diagnostic best practices and OEM procedures.
• Communicate directly with technicians in the local language to clarify concerns, gather symptoms and DTCs, and validate the steps taken.
• Perform the initial triage, document cases thoroughly, and determine the resolution path or escalation criteria.
• Escalate unresolved or complex cases to Level 2 support with complete, structured case information.
• Adhere to established process standards, SLAs, and data quality requirements in all interactions and tools.
• Support and guide repairs for OTA updates and basic troubleshooting for software updates.
• Accurately record case notes, solutions, and knowledge artifacts, maintaining them to improve first-repair rates.
• Collaborate with cross-functional teams to share recurring issues, trends, and improvement opportunities.
• Contribute to continuous improvement by following standardized workflows and proposing process improvements.

• Strong experience in automotive diagnostics / technical support / workshop or field service
• Proven ability to fix complex electrical/electronic faults
• Hands-on use of OEM diagnostic tools
• Confidence reading wiring diagrams and technical documentation
• Experience working with workshops, engineering, or technical teams
• Ability to support and guide technicians

• Preferred: experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background Technical knowledge

• Modern vehicle systems: powertrain, ADAS, body electronics
• Networks: CAN / LIN / FlexRay

• Diagnostic methods: root cause analysis, guided diagnostics, flashing Language

• Working proficiency in Portugees and professional English required (written and spoken)
• Additional European languages are a plus

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries., MSX International Barcelona Volver a la última búsqueda Trabajos ) Automotive Technical Specialist ( volver a la última búsqueda Recibir ofertas similares por correo electrónico No gracias, llévame a la oferta de empleo Al crear una alerta, aceptas nuestros Términos y condiciones y Política de privacidad, y el uso de cookies. Inscribirse en esta oferta

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