ServiceNow Implementation Consultant / Developer

Magenta Telekom

Graz, Austria

4 days ago

Apply on devjobs.at

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Compensation

€64,554.0

Working hours

Regular working hours

Languages

English, German

Job source

devjobs.at

Tech stack

JavaScript (Programming Language) Application Programming Interfaces (APIs) Configuration Management Databases ServiceNow Customer Service Management Servicenow

Job description

As a ServiceNow Implementation Consultant/Developer (m/f/d), you will independently translate the requirements of our customers into powerful ServiceNow solutions.
You translate technical and procedural requirements into specific technical implementations, and master the balance between customer requirements and platform standard (out-of-the-box).
As part of a strong team, you deliver projects from concept to go-live.
Independent configuration, customizing and implementation of ServiceNow solutions (e.g. ITSM, CSM, ITOM) over the entire project life cycle.
Implementation of ITIL-based processes (e.g. Incident, Problem, Change, Request, Service Catalog, CMDB) in ServiceNow.
Technical analysis of customer requirements as well as derivation and evaluation of solution approaches with regard to feasibility and effort.
Carrying out tests, fault analysis and quality assurance of the implemented solutions.
Close coordination with customers and specialist areas to clarify requirements and present solutions.

Requirements

You have a degree in an IT environment or a comparable qualification and have already successfully implemented several ServiceNow projects., * Profound knowledge of ITIL processes and their mapping in ServiceNow.
Safe handling of ServiceNow’s core technical components (JavaScript, Glide API, Flow Designer, integrations).
ServiceNow certifications (e.g. Certified System Administrator, Certified Implementation Specialist) are an advantage.
Strong communication skills and the ability to talk to customers on a professional and technical level.
Ability to implement projects independently and in a results-oriented manner.
Communicate fluently in German and English, both orally and in writing.
Willingness to travel in the DACH region., * Several years of practical experience in implementing and configuring ServiceNow.
Experience with agile or scrum methods.

Benefits & conditions

In addition to an interesting, constantly evolving work environment, we offer remuneration appropriate to your level and position.
For legal reasons, we provide information about the minimum annual salary of €64,554 gross on a full-time basis under the collective agreement.
The final salary is, of course, based on your individual experience.
You can expect a modern working environment with meal vouchers and attractive health and sports offers.
Flexible working hours, home office options and our company kindergarten promote a good work-life balance.
In addition, you benefit from employee benefits, joint corporate events and other benefits.