IT Tech Support/HelpDesk

We are looking for a Deskside Support Technician to provide hands-on technical support for end users. The ideal candidate will be responsible for troubleshooting and resolving issues related to desktops, laptops, printers, and other IT hardware/software in an onsite environment., n \n

• Provide onsite deskside support to end users for desktops, laptops, and peripherals \n

• Diagnose and resolve hardware and software issues on Windows systems \n

• Install, configure, and troubleshoot printers (local & network printers) \n

• Perform system setups, imaging, OS installations, and upgrades \n

• Troubleshoot issues related to MS Office, Outlook, email, and common business applications \n

• Replace faulty hardware components (RAM, hard drives, keyboards, monitors, etc.) \n

• Provide support for basic networking issues (LAN, Wi-Fi connectivity, VPN access) \n

• Log, track, and resolve incidents using a ticketing system \n

• Escalate unresolved issues to appropriate teams when required \n

• Maintain IT asset inventory and documentation \n

• Ensure adherence to IT policies and security standards \n

• Strong experience in desktop & laptop troubleshooting (Windows 10/11) \n

• Hands-on experience with printer setup, configuration, and troubleshooting \n

• Good understanding of hardware components and peripherals \n

• Experience with Active Directory (password resets, user unlocks, basic group management) \n

• Knowledge of ticketing tools (ServiceNow, Remedy, Jira, etc.) \n

• Basic understanding of networking concepts (IP, DNS, DHCP) \n

• Excellent customer service and communication skills \n

• Ability to work independently in an onsite environment \n