PC Technician

We are looking for a reliable and customer-focused PC Technician (Level 2 Support) to join our IT Operations Team. This role is responsible for maintaining and supporting the organization’s end-user computing environment, including desktops, laptops, peripherals, and basic network connectivity. The ideal candidate will have strong troubleshooting skills, a proactive mindset, and the ability to work independently across multiple locations., * Provide Level 2 technical support for hardware, software, and peripheral issues escalated from the help desk for both PC and Mac.

• Workstation Setup & Maintenance:
• Install, configure, and relocate workstations, including operating systems, software applications, and hardware components. (Rackmount Work Stations)
• Infrastructure Support:
• Assist in maintaining the organization’s IT infrastructure, including PCs, printers, and basic networking equipment.
• Issue Escalation & Documentation:
• Troubleshoot and resolve complex technical issues; escalate unresolved problems to appropriate teams and document solutions.
• Utilize ServiceNow for ticketing
• Network Connectivity:
• Support basic network troubleshooting including wired and wireless connectivity, VPN access, and printer sharing.
• System Monitoring:
• Monitor system performance and usage patterns to identify and resolve potential issues proactively.
• Patch Management:
• Assist in reviewing and applying Windows security updates and patches to ensure system integrity.
• Mobility & Field Work:
• Travel between locations in Dearborn, MI to support workstation moves, setups, and issue resolution (vehicle not provided or gas reimbursement.)
• Willingness to Utilize AI to Automate Tasks

• 2+ years of experience in a desktop support or PC technician role.
• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Strong Knowledge of Mac OS
• Experience with imaging, deploying, and maintaining end-user devices.
• Ability to lift and move computer equipment as needed.
• Excellent documentation and organizational skills.

Soft Skills:

• Strong troubleshooting and problem-solving abilities.
• Effective data gathering and research skills.
• A customer service mindset with a focus on user satisfaction.
• High attention to detail and quality.
• Ability to work independently and manage time effectively

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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