IT Support Specialist

We are seeking a proactive, London-based IT Support Specialist to join our growing team. You will be the go-to technical expert for local and remote employees, ensuring smooth day-to-day operations. This role is highly hands-on, blending traditional service desk troubleshooting with modern MDM management, physical office workspace setups, and the architecture/optimisation of our IT ticketing infrastructure., 1. Daily IT Support & On/Offboarding

Daily Helpdesk: Serving as the friendly, go-to person for all daily staff tech issues (Wi-Fi drops, password resets, printer issues, access to files).

New Starter Onboarding: Managing the end-to-end tech setup for new hires.

Offboarding: Offboarding leaving staff by revoking app access, collecting their hardware, and securely wiping devices for reuse.

Account Management: Creating and managing user accounts in Google Workspace or Microsoft 365, Slack, and Adobe.

1. Ticket System Setup & Management

Setup: Setting up and managing a lightweight, easy-to-use ticketing tool (like Jira Product Discovery, Zendesk, or Freshdesk) so our 30 team members can easily report issues.

Basic Automation: Setting up simple rules (e.g., alerts when someone submits an “Urgent” request, like a broken laptop).

Short Guides (How-Tos): Writing brief, jargon-free guides for the team (e.g., “How to connect to the office printer” or “How to use the meeting room TV”).

1. MDM Management (Mobile Device Management)

Device Control: Using a basic MDM tool (like ManageEngine, Microsoft Intune, Jamf, or Kandji) to push out company software and security settings to all devices.

Security & Updates: Ensuring all staff laptops are encrypted and automatically installing critical system updates so our data stays safe.

Asset Tracking: Keeping a simple log of who has what laptop, monitor, and phone.

1. Office Setup & Workplace Technology

Desk & Desk Infrastructure: Assembling, cable-managing, and maintaining physical desk setups.

Meeting Room Tech: Making sure our meeting rooms and video screens (Zoom/Teams) work perfectly.

Office Internet: Checking that the office Wi-Fi is fast and reliable, and troubleshooting with the internet provider if it goes down.

Server & Network Setup: Configuring and maintaining our small, physical on-site tech closet.

Do you have experience in Operating systems?, Operating Systems: Comfortable managing both Apple MacBooks and Windows laptops.

Cloud Tools: Experience administering Google Workspace (Docs/Gmail) or Microsoft 365, plus Slack.

MDM & Tickets: Experience using any standard MDM software and a basic ticketing system.

Hardware Savvy: Happy working with physical hardware, from plugging in office routers to mounting monitor arms.

Soft Skills & Location Requirements

Friendly & Patient: Great communication skills-no tech-snobbery. You enjoy helping people solve their tech headaches.

Self-Starter: You need to be comfortable managing your own time and prioritising tasks.

London-Based: Able to work from our central London offices and occasionally travel between them to handle physical hardware and desk setups.