Specialist, Voice Implementation

• Implementation of IT projects related (but not limited to) the following:
• Implementation of Teams Voice
• Manage Number porting Process
• Audit and Maintain telephony inventory
• Serve as a liaison with Carriers
• Work through the project process to reach a successful outcome by:
• Coordinate porting processes with carriers, internal stakeholders and clients
• Maintain documentation of porting activities, contracts, circuit orders, and carrier communications.
• Working at direction of Implementation Management and Project Managers to complete tasks in adherence to a formal project plan.
• Assisting in completion of Support Handoff requirements to allow for long term maintenance by Thrive Service Desk
• Clearly and professionally communicate porting timelines, and testing procedures to customers.
• Track and manage time effectively to accomplish multiple ongoing projects.

Minimum

• Strong understanding of LNP (Local Number Portability) processes and carrier service contracts.
• 2-4+ years’ experience working with telephony carriers.
• Proven ability to manage timelines and communicate across cross functional teams and external vendors to ensure successful service delivery.
• Basic Knowledge of Traditional Telephony; E911 regulations, telecom billing, contracts, and number assignment best practices.
• Familiarity with modern VoIP systems, Teams/8x8 strongly preferred

Preferred

• Experience using ServiceNow (or other project management software)
• Experience in ITIL methodology and change management processes
• Willingness to improve team process and contribute to team and company initiatives