IT Technician

We are seeking a dynamic and proactive IT Technician to join our technology support team. In this role, you will be the frontline problem solver, ensuring that all hardware, software, and network systems operate smoothly and efficiently. Your expertise will help maintain our IT infrastructure, troubleshoot technical issues promptly, and deliver exceptional support to all users. This position offers an exciting opportunity to contribute to a fast-paced environment where your technical skills and customer service abilities will make a significant impact., Technical Support & Troubleshooting:

• Provide Tier 1 support for Windows 11 PCs, resolving issues related to OS, drivers, and applications.
• Assist with Windows Server 2022/2023 administration tasks, including user account management and basic server maintenance.
• Troubleshoot and maintain Windows Print Server and Kyocera printer configurations (driver installations, queue management, connectivity issues).
• Support Remote Desktop Services (RDS) for remote users, ensuring secure and stable connections.
• On-call/after-hours support

PC Deployment & Hardware Support:

• Perform PC builds, imaging, and deployment using tools like Microsoft Deployment Toolkit (MDT) or Windows Autopilot.
• Install, configure, and troubleshoot desktops, laptops, peripherals, and other IT equipment.
• Assist with inventory management and asset tracking.

Software & Application Support:

• Assist users with TraceLink data management system.
• Install, update, and troubleshoot enterprises and third-party software.
• Provide basic support for Microsoft 365 (Outlook, Teams, OneDrive, etc.).

Documentation & Process Improvement:

• Document solutions in the IT knowledge base for recurring issues.
• Follow ITIL-based incident and request management processes.
• Suggest improvements to workflows and help desk procedures., * Familiarity with TraceLink or similar supply chain/data management systems, including:
• Data Transmission Support: Experience assisting with EDI (Electronic Data Interchange), API integrations, or troubleshooting data flow between TraceLink and external systems (e.g., ERP, SAP, or trading partners).
• SOM Exchange Management: Basic understanding of Serialized Operations Manager (SOM) Exchange for DSCSA compliance, including:
• Managing product serialization data.
• Resolving transaction errors (e.g., failed verifications, aggregation issues).
• Assisting with system alerts and exception handling.

• Basic understanding of Windows 11 and Windows Server 2022/2023.
• Familiarity with print servers, network printing, and printer hardware (Kyocera experience a plus).
• Exposure to PC imaging/deployment tools (MDT, SCCM, or Intune).
• Basic knowledge of Active Directory, DNS, DHCP, and Remote Desktop.
• Comfort with hardware troubleshooting (RAM/HDD upgrades, driver installations).

Soft Skills:

• Strong customer service and communication skills.
• Ability to explain technical concepts to non-technical users.
• Detail-oriented with good organizational skills., * High School diploma or equivalent.
• Associates degree preferred, Technical or Vocational courses accepted.
• 2-4 years related experience.
• Experience with basic knowledge of QAD a plus.
• Experience with Dell Sonic Wall a plus.
• Understanding of general industrial process and control systems.
• Perform all tasks following industry standards and GAMP’s.
• Must be able to work independently and as part of the team.
• Must have a good command of the English Language, both written and verbal.
• Effective communication and problem solving skills and required.
• Demonstrate ability to, inspection scanners and related software and applications.
• Proficient using office environment software such as Excel, Word, and software related to the performance of the job.
• Excellent telephone and organizational skills.

Join us as an IT Technician if you’re passionate about technology support and eager to help organizations run seamlessly! Your technical expertise combined with excellent customer service will ensure our systems remain robust while providing a positive experience for all users. This paid position offers a chance to grow your skills in a vibrant environment dedicated to innovation and excellence in IT support.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Application Question(s):

• Will you now or in the future require Reed-Lane, Inc. to sponsor you for employment authorization?