Data Center Smart Hands Technician

Join a dynamic, technology-driven team as a Data Center Smart Hands Technician. This hands-on role is ideal for professionals passionate about infrastructure, troubleshooting, and maintaining high standards of operational excellence in a secure, fast-paced environment. You’ll play a key part in supporting critical data center operations and have opportunities to build expertise with enterprise hardware and leading-edge infrastructure. [Responsibilities]

• Conduct routine walkthroughs in data centers, server rooms, IDF, and MDF areas to identify and report equipment, environmental, and security issues.
• Provide onsite Smart Hands support for servers, network devices, racks, cabinets, and related infrastructure.
• Install, remove, rack, label, and organize servers, switches, and network equipment.
• Replace hardware components such as power supplies, drives, memory, fans, and cables.
• Trace, install, label, and test copper and fiber cabling; maintain cable management and organization.
• Perform equipment troubleshooting verify status, power, connections, and ports.
• Execute basic diagnostics, power cycles, and equipment reboots under remote guidance.
• Assist with installations, moves, equipment changes, and asset validation.
• Support equipment decommissioning, packing, and vendor coordination.
• Maintain accurate documentation of all work, inventory, and asset changes.
• Uphold data center security, safety, and access-control procedures at all times.
• Escort authorized vendors and service providers in secure areas as needed.
• Participate in a rotating after-hours/on-call schedule.

2 5 years of hands-on experience in Smart Hands, data center, or infrastructure support.

• Background in server room, IDF/MDF, colocation, or enterprise environments.
• Proficiency with server, network, rack, and cabling installation and support.
• Solid knowledge of copper and fiber cabling, patch panels, labeling, and troubleshooting.
• Capability to replace basic hardware components and follow technical instructions.
• Attention to detail, strong documentation, and independent work ethic.
• Excellent communication and customer service skills.
• Ability to safely lift and handle IT equipment as per safety guidelines.

• High school diploma or GED required. [Preferred Skills]

• Experience with Dell, HPE, Lenovo, Cisco, or similar enterprise hardware.
• Familiarity with ServiceNow or other ITSM/ticketing platforms.
• Understanding of incident, request, change, asset, and inventory management.
• CompTIA A+, Network+, or similar certification (a plus).
• Associate degree in IT, Computer Science, or related field (a plus).

Gain hands-on experience with enterprise infrastructure and high-availability environments.

• Opportunity for career growth in a mission-critical, technology-focused workplace.
• Access to new technologies and projects for ongoing skill development.
• Collaborative team environment with clear paths to increased responsibility.