Level 2 Desktop Support

We are seeking a highly skilled and customer-focused Desktop Support Analyst II to join a collaborative IT support team. This individual will provide hands-on technical support across hardware, software, mobility, and networking environments while delivering exceptional service to end users. The ideal candidate possesses strong troubleshooting skills, excellent communication abilities, and a proactive approach to problem-solving.

This role is fully onsite in Wilmington, DE and will serve as a key point of contact for deskside support, device lifecycle management, and endpoint administration.

Key Responsibilities Deliver Tier II desktop and deskside support for end users. Provision, image, deploy, and maintain Windows and mobile devices. Support Microsoft 365, Intune, ServiceNow, VPN, and network connectivity issues. Manage hardware lifecycle activities, including procurement and asset tracking. Provide iOS, iPadOS, and basic MacOS support. Collaborate with IT teams to resolve technical issues and improve user experience.

4+ years of level 2 IT support Strong Microsoft 365 support experience (Outlook, Teams, SharePoint) Experience with Microsoft Intune and mobile device management (MDM) Hands-on support of iPhones, iPads, and Windows devices Experience using ServiceNow or a similar ticketing platform Basic network troubleshooting experience (VPN, connectivity, Wi-Fi) Excellent customer service, communication, and professionalism Experience supporting MacOS environments Familiarity with JAMF device management Experience with hardware provisioning, imaging, and asset management