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1 st Level Supporter - Berlin-Charlottenburg

Per Zukunft GmbH & Co. KG
Berlin, Germany
2 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
€39,000.0 - €42,500.0
Working hours
Regular working hours
Languages
English, German
Job source
xing.com

Tech stack

Microsoft Windows Issue Tracking Systems Microsoft Office Information Technology Operational Systems

Job description

  • Full-timeEmployment type: Full-time
  • €39,000 - €42,500 (XING estimate)
  • Hybrid
  • Be an early applicant, * Durchführung des 1st und 2nd Level IT Supports im Service Desk bzw. IT Helpdesk
  • Fehleranalyse und Störungsbehebung per Remote
  • Dokumentation der Anfragen in einem Ticketsystem
  • Weiterleitung der Tickets an nachgelagerte Supporteinheiten gemäß der vereinbarten Service-Level-Agreements (SLAs)
  • Pflege von Systemdaten und der Wissensdatenbank

Requirements

  • Abgeschlossene Berufsausbildung im IT-Bereich (z.B als Fachinformatiker (m/w/d), IT-Systemkaufmann (m/w/d), Informatikkaufmann (m/w/d) etc.)
  • Praxiserfahrung im IT-Support, User Helpdesk oder IT Help Desk sowie in der Nutzung von Ticketsystemen
  • Kenntnisse der aktuellen Windows Infrastrukturen, der Microsoft Office Produktpalette sowie in Standard-Hardware
  • Erfahrung in der Installation und Administration von Client Betriebssystemen
  • Sehr gute Kenntnisse in Deutsch und Englisch

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on xing.com

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