Desktop Support Technician

Operations CompTIA A+ IT Security Communication Microsoft 365 User Accounts Prioritization Asset Tracking Microsoft Excel Authentications Desktop Support Customer Service Active Directory CompTIA Network+ Operating Systems Microsoft Outlook Technical Support Help Desk Support Desktop Computing Business Valuation Employee Onboarding Docking (Computers) Inventory Management Microsoft Windows 10 Information Technology Full Stack Development Azure Active Directory Service-Level Agreement Wireless Communications Business Transformation Hardware Troubleshooting Conference Room Technology Multi-Factor Authentication Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP) Microsoft Intune (Mobile Device Management Software), We are seeking a Desktop Support Technician to provide hands-on technical support in a Windows-based environment. This individual will be responsible for troubleshooting hardware, software, operating system, and network-related issues while delivering excellent customer service to end users. The ideal candidate will have experience supporting Windows devices, Microsoft technologies, and common enterprise applications in a fast-paced corporate environment., * Provide Level 1 and Level 2 desktop support for end users in a Windows 10/11 environment.

• Troubleshoot and resolve hardware, software, printer, and peripheral issues.
• Install, configure, and maintain desktop computers, laptops, docking stations, monitors, and mobile devices.
• Support Microsoft Office 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.
• Create, modify, and disable user accounts in Active Directory.
• Provide password reset assistance and support multi-factor authentication (MFA) issues.
• Diagnose and resolve connectivity issues involving VPNs, Wi-Fi, Ethernet, and network printers.
• Perform workstation imaging, deployments, upgrades, and equipment refresh projects.
• Manage ticket queues and document incidents, requests, and resolutions within the ticketing system.
• Support hardware inventory management and asset tracking processes.
• Collaborate with system administrators, network engineers, and other IT teams to resolve escalated technical issues.
• Assist with new hire onboarding, workstation setup, and employee offboarding activities.
• Maintain adherence to IT security policies, standards, and procedures.
• Provide both remote and in-person support while meeting established service level agreements (SLAs).

• 2+ years of experience in Desktop Support, Help Desk, or IT Support roles.
• Experience supporting Windows 10 and Windows 11 operating systems.
• Working knowledge of Microsoft 365 and Office applications.
• Experience with Active Directory user administration.
• Familiarity with imaging and deployment tools.
• Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN connectivity, and wireless networking.
• Experience troubleshooting desktop hardware, laptops, printers, and mobile devices.
• Strong customer service and communication skills.
• Ability to prioritize workload and manage multiple support requests simultaneously.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Information Technology or related field.
• CompTIA A+, Network+, or Microsoft certifications.
• Experience with Microsoft Intune, SCCM/MECM, or Autopilot.
• Experience supporting conference room technology and AV equipment.
• Exposure to Azure Active Directory (Entra ID) and Microsoft Endpoint Manager.

Technical Environment

• Windows 10 / Windows 11
• Microsoft 365
• Active Directory
• Azure AD (Entra ID)
• Intune
• SCCM / MECM
• VPN Technologies
• TCP/IP, DNS, DHCP
• ServiceNow, Jira, or other ticketing systems
• Multifactor Authentication (MFA)
• Printers and Peripheral Devices

Soft Skills

• Strong troubleshooting and analytical abilities
• Excellent verbal and written communication skills
• Customer-focused mindset
• Ability to work independently and within a team environment

• Strong organizational and documentation skills, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Westbury, NY

  Westbury, NY*On-Site

Triage Modbus BACnet Firmware IEC 61850 Innovation Resilience Data Centers Communication Investigation Commissioning Prioritization Data Recording Data Collection Product Support Vertical Market Customer Service Renewable Energy Technical Issues Quality Analysis Technical Support Energy Management Application Notes Product Management Telecommunications Industry Standards Business Solutions Equipment Operation Product Improvement Electrical Equipment Electrical Engineering Electronic Engineering Electric Power Systems Technical Documentation Training And Development Field Service Management Communications Protocols Electric Power Distribution Ethical Standards And Conduct Continuous Improvement Process Troubleshooting (Problem Solving) Customer Communications Management, Communication Prioritization Professionalism Desktop Support Customer Service Microsoft Office Active Directory Technical Support Business Valuation Microsoft Windows 10 Organizational Skills Full Stack Development Business Transformation Hardware Troubleshooting End-User Training And Support Executive Information Systems Remote Infrastructure Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0, Linux Mac OS Communication Time Management Problem Solving Customer Service Diagnostic Tools Technical Issues Operating Systems Technical Support Software Installation Technical Documentation Remote Technical Support Troubleshooting (Problem Solving) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs