Telecommunications Analyst II

We are seeking a Telecommunications Analyst II responsible for developing, maintaining, and supporting enterprise telecommunications and technology systems that enhance business operations and organizational communication effectiveness., * Analyze business communication requirements and recommend appropriate telecommunications solutions.

• Maintain, troubleshoot, and upgrade VoIP communication platforms and call recording systems.
• Administer call center environments, including:
• IVR (Interactive Voice Response)
• Call routing
• Holiday schedules
• DID management
• Extension moves, adds, and changes (MACD)
• Troubleshoot Cisco voice infrastructure, analog devices, voice gateways, CUBE routers, and network connectivity issues.
• Support overhead paging systems and door/gate access communication systems.
• Generate telecom usage, availability, and management reports.
• Evaluate and recommend new telecommunications equipment and technologies.
• Manage incident tickets and provide end-user telecommunications support.
• Coordinate with vendors and service providers to resolve telephony and carrier-related issues.

• Cisco Unified Communications Manager (CUCM / Cisco Call Manager) experience.
• Enterprise VoIP administration and support.
• SIP trunking knowledge.
• Voice gateway administration and support.
• Cisco CUBE router troubleshooting.
• Cisco Jabber experience.
• Cisco Finesse experience.
• Call center configuration and support.

Telecom Infrastructure

• Structured cabling and telecommunications infrastructure.
• 66-block cross-connect experience.
• Cabling toning and tracing.
• Analog phone systems support.
• Telecom circuit troubleshooting.

Systems & Networking

• Windows 10 administration.
• Windows Server 2008-2019 experience.
• Voice and data network troubleshooting., * Cisco certifications preferred (CCNA, CCNP, Collaboration, Voice, etc.).
• Experience integrating telecommunications systems with badge access, door control, or gate access systems.
• Experience supporting enterprise paging systems.

Education

• Bachelor’s degree in Telecommunications, Information Technology, or a related field.
• Equivalent work experience will be considered.

Experience Required

• Minimum 3 years of telecom, telephony, VoIP, or infrastructure support experience.

PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services. Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.