Onsite Support Engineer

The Contractor position acts as part of the IT team, providing support to our client’s user community, representing IT as they perform support responsibilities. Job Functions/Responsibilities: · Recognize, exemplify, and adhere to our values, which center around our commitment to People, Clients, and Performance. · Act as a point of contact for IT tickets, requests and issues that are assigned to the team. · Triage IT tickets; resolve or escalate them as required according to their impact/severity. · Escalate issues that they cannot resolve to an appropriate team/member of the IT department. · Perform IT tasks such as preparing IT hardware for the user community, troubleshooting account and application issues, and rolling out new software. · Ensure that all IT governance policies and SOPs are adhered to. · Assist in / carrying out projects / implement new technologies · Work on special projects as assigned. · The contractor will report to an IT Operations Manager and may be supervised by the IT Operations Manager and/or an IT Team Lead. · Technical mentoring can be provided by the IT Operations Manager, the IT Service Desk Team Lead, and Senior IT Support Engineer or other IT department staff members as appropriate/required.

· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. · At least 2 years in an IT service delivery environment supporting a Microsoft Windows desktop environment · Excellent written and verbal communication · Strong collaborator · Willingness to learn new concepts This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.