Application Support Engineer

• Oversee the deployment, configuration, and ongoing support of Windows 10 and Windows 11 endpoints across the organization.

• Administer Microsoft Intune to manage device policies, software updates, patching schedules, and compliance standards.

• Support Azure-based services with an emphasis on identity management, endpoint administration, and platform security.

• Maintain both on-premises Active Directory and Azure AD / Entra ID, including user access, directory synchronization, and account lifecycle processes.

• Contribute to security operations by supporting endpoint protection, identity safeguards, and access governance measures.

• Manage and support network access control solutions such as Portnox or comparable platforms.

• Configure and monitor Azure security and compliance capabilities, including Conditional Access, Defender, security baselines, and policy controls.

• Troubleshoot basic network and connectivity issues affecting user access, endpoint communication, and general infrastructure services.

• Serve as an advanced escalation resource for technical support issues, delivering effective resolution for complex end-user problems.

• Partner with IT, Security, and Infrastructure teams to refine documentation, strengthen operational practices, and improve the overall security posture. Requirements * Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience.

• At least 5 years of experience in IT engineering, with the ability to operate at a senior support level.

• Strong background supporting Windows enterprise environments and modern endpoint management practices.

• Hands-on experience with Microsoft Intune for device administration, policy enforcement, and compliance oversight.

• Working knowledge of Microsoft Azure, especially in the areas of identity, device management, and security services.

• Experience administering both Active Directory and Azure AD / Entra ID, including troubleshooting and access management.

• Familiarity with IT security principles related to endpoint protection, identity controls, and Zero Trust practices.

• Basic networking knowledge covering TCP/IP, VLANs, and general connectivity troubleshooting, along with strong communication and problem-solving skills. Technology Doesn’t Change the World, People Do.®

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