Technical Support Engineer

• Provide high end technical support to clients
• Diagnose and resolve hardware, software, and network issues
• Install, configure, and maintain IT equipment and software
• Manage and support Microsoft 365 and other cloud-based services
• Perform regular system maintenance and updates
• Ensure all support requests are logged and updated in the ticketing system
• Assist with the planning and implementation of IT projects
• Maintain a high level of customer satisfaction through excellent communication and problem-solving skills
• Collaborate with other team members to share knowledge and develop best practices

Technologies:

• Active Directory
• Cloud
• Hardware
• Hyper-V
• Support
• macOS
• Microsoft 365
• Network
• VMware
• Windows
• Office 365

• Proven experience as an IT Support Engineer or similar role
• Strong knowledge of Windows and macOS operating systems
• Experience with Microsoft 365, Active Directory, and network troubleshooting
• Familiarity with virtualization technologies such as VMware or Hyper-V
• Excellent problem-solving skills and attention to detail
• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Relevant certifications such as CompTIA A, Network, or Microsoft certifications are a plus
• A valid drivers license and willingness to travel to client sites as needed

We are a leading Managed Service Provider dedicated to delivering exceptional IT support and services to a diverse range of clients. Our mission is to empower businesses with reliable, efficient, and innovative technology solutions. We offer a competitive salary and benefits package, opportunities for professional development and career progression, and a supportive work environment. Our team enjoys regular team-building activities and social events while working with a diverse range of clients and cutting-edge technologies.