IT Support Technician | 1st & 2nd Line

• Dive into a variety of tech challenges and tackle them head-on with confidence
• Be the superhero that swoops in with professional solutions whenever our business customers need a hand
• Grow your technical skills every day while working side-by-side with a team of seasoned pros

Profile

What you’ll be doing

• Providing 1st and 2nd line support by phone, through the service desk and occasionally at customer sites.
• Troubleshooting Windows, hardware, software and connectivity issues.
• Supporting Microsoft 365, including Outlook, Teams, OneDrive and SharePoint.
• Helping with user accounts, permissions, passwords and multi-factor authentication.
• Keeping tickets updated and customers informed.
• Getting involved in customer onboarding, device setup and technical projects.

You don’t need to know everything on day one. You do need IT support experience, a confident telephone manner and the drive to take ownership of a problem.Good with technology? Even better with people? Let’s talk.

If you enjoy getting to the bottom of IT problems and helping people get back to work, this could be your next move., You don’t need to know everything on day one. You do need IT support experience, a confident telephone manner and the drive to take ownership of a problem., Good with technology? Even better with people? Let’s talk. If you enjoy getting to the bottom of IT problems and helping people get back to work, this could be your next move. You don’t need to know everything on day one.

What’s in it for you?

• £30,000-£38,000 DOE/strong MSP experience.
• Private medical insurance and company pension.
• Free on-site parking.
• Training and professional development opportunities.
• Exposure to cloud technology, cyber security, endpoint management and AI-related services.
• A supportive technical team and opportunities to get involved beyond the service desk.