Data Center Customer Operations Technician

• Monitor data center operations and respond to customer requests
• Troubleshoot basic technical and connectivity issues
• Assist with equipment installation and maintenance activities
• Document service requests, incidents, and resolutions
• Coordinate with technical teams to resolve operational problems
• Follow security, safety, and facility procedures

• Technical training or experience in IT, networking, or data center operations
• Basic understanding of servers, networking, and hardware
• Strong customer service and communication skills
• Good troubleshooting and documentation abilities
• Flexibility to work shifts when required

• Competitive pay
• Health benefits, subject to eligibility
• Paid time off, subject to eligibility
• Technical training opportunities
• Career growth opportunities, * 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Fuel discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Relocation assistance
• Tuition reimbursement
• Vision insurance

365 Data Centers is seeking a customer-focused Data Center Customer Operations Technician to support daily data center operations and provide reliable technical assistance to customers. The ideal candidate will help maintain service quality, troubleshoot operational issues, and ensure customer requests are handled efficiently., 365 Data Centers provides colocation, connectivity, and related data center services to businesses that need secure and reliable IT infrastructure.