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IT-Support Specialist 1st Level - Großraum Köln

Aschert & Bohrmann GmbH
Köln, Germany
about 2 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
aschert-bohrmann.de

Tech stack

Issue Tracking Systems Systems Analysis Information Technology

Job description

Erfassung und Bearbeitung von eingehenden Tickets sowie deren Klassifikation und Zusammenstellung aller relevanten Informationen Lösung der Probleme im 1st Level per Telefon und vor Ort Betreuung Übernahme der Verwaltung und Einrichtung von Hard- und Software Fachmännische Dokumentation der IT-Umgebung Erster Ansprechpartner in allen fachspezifischen Fragestellungen für die anderen Fachabteilungen

Requirements

Erfolgreich abgeschlossene Berufsausbildung im IT-Bereich oder Hochschulstudium der Informatik Erste Berufserfahrung im Bereich IT-Support Erfahrung im Umgang mit Ticketsystemen Hohes technisches Verständnis und ausgeprägte Fähigkeiten in der Systemanalyse Ausgeprägte Kunden- und Dienstleistungsorientierung, selbständige und sorgfältige Arbeitsweise

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on aschert-bohrmann.de

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