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Kundenbetreuer 1st Level Support - Köln

Aschert & Bohrmann GmbH
Köln, Germany
about 2 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
aschert-bohrmann.de

Tech stack

Issue Tracking Systems Information Technology Laptops

Job description

Aufnahme und Bearbeitung von Kundenanfragen im Helpdesk sowie die Aufnahme von Störungen per Telefon und E-Mail im 1st Level-Support Übernahme von Fehleranalysen, -Priorisierungen, -behebung und -dokumentationen, inkl. Erstellung und Pflege von Tickets Installation, Konfiguration, Aktualisierung und Sicherstellung der Funktionsfähigkeit der eingesetzten Soft- und Hardware (Laptops, Drucker, iPhones und Peripheriegeräte) Mitarbeit bei der ständigen IT-Prozessoptimierung

Requirements

Erfolgreich abgeschlossene Berufsausbildung im IT-Bereich oder vergleichbare Qualifikationen Kenntnisse im Umgang mit Ticketsystemen und im Bereich der IT-Migrationen Kunden- und serviceorientierte Arbeitsweise sowie Kommunikationsstärke Hohe technische Affinität, Freude am Teamwork und Organisationsstärke

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on aschert-bohrmann.de

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