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IT Support Technician

Noblesoft Technologies
New York, NY, United States
8 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
$56,160.0 - $58,240.0
Working hours
Regular working hours
Job source
www.indeed.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems Computer Networks Microsoft Management Console Desktop Computing Linux Domain Name System (DNS) Virtual Private Networks (VPN) Local Area Networks Network Troubleshooting Linux System Administration
+6 more
Microsoft Office Windows Servers TCP/IP Break Fix Firewalls (Computer Science) Computer Equipment

Job description

  • Provide IT support, desktop support, and hardware support for Windows and macOS computers, mobile devices, and Microsoft Office applications.
  • Diagnose and resolve software, equipment, computer, and network issues; escalate complex cases with clear notes and troubleshooting steps.
  • Manage customer support tickets from intake through resolution, keeping users informed and records accurate.
  • Support computer networking, including LAN, TCP/IP, DNS, VPN, and firewall connectivity; assist with Windows support and operating systems.
  • Assist with Active Directory management, Microsoft Windows Server, Group Policy Objects (GPO), and Linux environments. Your impact: Timely, clear support helps employees return to work and keeps essential services accessible.

Requirements

  • Demonstrated technical support, customer service, and communication skills, with a practical approach to technical troubleshooting support.
  • Familiarity with help desk systems, computer management, Active Directory, Windows, macOS, and Microsoft Office.
  • Ability to troubleshoot computer hardware, software, and networks, including TCP/IP, DNS, LAN, VPN, and firewall issues.
  • Analysis skills to identify causes, document findings, and determine when to escalate.
  • Experience with Microsoft Windows Server, Linux, GPO, or mobile device support is preferred.

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