IT Support Specialist

• Respond to technical support requests by phone, email, or ticketing system.
• Troubleshoot computer, software, printer, and network connectivity issues.
• Install, configure, and update computers and approved applications.
• Assist users with account access, password resets, and software setup.
• Support Windows operating systems and Microsoft 365 applications.
• Document technical issues, troubleshooting steps, and resolutions.
• Escalate complex problems to senior IT staff when necessary.
• Assist with workstation setup, equipment maintenance, and user onboarding.
• Monitor reported issues and follow up to ensure timely resolution.
• Follow cybersecurity policies and protect confidential information.
• Provide clear technical instructions and courteous customer service.

Aeko Technologies is seeking a dependable and customer-focused IT Support Specialist to assist with technical support, computer troubleshooting, and daily IT operations. The successful candidate will help users resolve hardware and software issues, maintain computer systems, and ensure technology-related problems are addressed efficiently.

The ideal candidate has strong troubleshooting skills, communicates clearly with users, and can manage support requests while maintaining professional service standards., * High school diploma or equivalent; IT-related education preferred.

• Previous help desk or technical support experience is an advantage.
• Basic knowledge of computer hardware, operating systems, and networking.
• Familiarity with Windows and Microsoft 365.
• Strong communication, customer service, and problem-solving skills.
• Ability to prioritize support tickets and manage multiple tasks.
• Good documentation and organizational skills.
• CompTIA A+ or a similar IT certification is a plus.

Eligible employees may have access to:

• Medical, dental, and vision insurance.
• Paid time off and holidays.
• Retirement savings options.
• Technical training and professional development.

Benefits depend on the actual position and employer policies., Applicants should be evaluated based on relevant skills, experience, and job-related qualifications in accordance with applicable employment laws.

Pay: $22.00 - $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Flexible schedule
• Relocation assistance