Desktop Support Technician

Join our dynamic IT support team as a Desktop Support Technician and become the frontline hero for resolving technical issues, ensuring seamless computer operations, and enhancing user productivity. In this role, you will deliver expert assistance on hardware, software, and network connectivity, empowering users to work efficiently and confidently. Your proactive approach and technical expertise will be vital in maintaining a robust IT environment that supports our organizational goals. This paid position offers an exciting opportunity to develop your skills while making a tangible impact on daily business operations., * Provide comprehensive technical support to end-users for desktop computers, laptops, peripherals, and mobile devices across various operating systems including Windows and macOS.

• Troubleshoot and resolve issues related to computer hardware, operating systems, software applications such as Microsoft Office, and network connectivity including LAN, VPN, firewall configurations, and wireless access points.
• Manage computer management tasks such as user account setup, permissions adjustments, software installations, updates, and hardware upgrades using tools like ServiceNow or Jira.
• Assist with IT infrastructure maintenance by supporting network devices, switches, routers, and firewalls to ensure optimal performance and security.
• Support help desk operations by logging incidents in BMC Remedy or ServiceNow, prioritizing tickets effectively to ensure timely resolution.
• Conduct software troubleshooting for common issues related to operating systems (Windows/Linux), applications, and network services.
• Collaborate with team members to escalate complex problems and document solutions clearly for future reference.
• Maintain detailed records of support activities and asset inventories to facilitate efficient management of IT resources.

Do you have experience in ServiceNow?, * Proven experience in desktop support or IT support roles with a focus on hardware troubleshooting and software management.

• Strong knowledge of operating systems including Windows, macOS, and Linux environments.
• Familiarity with computer networking concepts such as LAN/WAN setup, VPN configuration, firewall management, and basic network troubleshooting.
• Hands-on experience with help desk ticketing systems like ServiceNow or Jira; BMC Remedy experience is a plus.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Ability to manage multiple tasks efficiently while maintaining a positive attitude in a fast-paced environment.
• Knowledge of IT infrastructure components including switches, routers, wireless access points, and security protocols is highly desirable. Join us as a Desktop Support Technician where your technical expertise fuels operational excellence! Your proactive problem-solving skills will ensure our teams stay connected and productive every day.

Pulled from the full job description

• Dental insurance, * Dental insurance