Service Desk Technician

As a Service Desk Analyst, you will work alongside a team of 12 other analysts providing advanced support for internal and external customers hardware and software issues. You will act as the first level of support for both internal and external customers of our client. Using ServiceNow ticketing systems taking roughly 15-20 tickets per day. Issues may include but are not limited to, password resets, Outlook email issues, Office 365 suite, blue screen of death, VPN connectivity problems, printer connections. This technician will look for trends in the service desk team and work on ways to reduce the overall call volume.

This analyst will take 15-20 tickets per day via ServiceNow, they will touch about 30 tickets per day.

Technicians will have excellent troubleshooting skills, a sense of urgency and the ability to prioritize time with minimal supervision are a must. A nice to have would be a candidate who has some scripting.

Position Responsibilities

Work closely with other Service Desk Analysts and escalation teams

Catch mistakes and information gaps in tickets to ensure high quality

Provide Tier-1 support for Microsoft Office issues

Create, maintain and advise customers on file shares and security including NTFS/DFS and Citrix ShareFile

Help create and maintain support processes for all areas of the business

ServiceNow Communication Investigation Microsoft 365 Prioritization Microsoft Office Active Listening Citrix ShareFile Microsoft Outlook Diagnostic Skills Business Valuation NT File System (NTFS) Full Stack Development Business Transformation Distributed File Systems, 2+ years experience supporting a mixed environment of enterprise and non-standard applications

Strong communication and active listening skills

Strong investigation and diagnostic skills

Familiarity with ITIL processes, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.