Join a Supportive School IT Team - IT Support Assistant

A forward-thinking school in Helston is looking to appoint an IT Support Assistant to help maintain its technology and provide day-to-day technical support.

This is a great opportunity for someone with an interest in IT who enjoys problem-solving and helping others. You will work alongside the existing IT team to ensure staff and pupils have access to reliable equipment and systems.

The role will involve:

• Providing first-line technical support to staff and pupils.
• Troubleshooting computer, printer and software issues.
• Setting up laptops, desktops and classroom equipment.
• Assisting with user accounts and password queries.
• Supporting Microsoft 365 applications.
• Checking and maintaining IT equipment.
• Recording support requests and updating IT records.
• Escalating more complex technical issues.
• Helping prepare equipment for new staff and pupils.

Previous IT support, helpdesk or technical experience would be beneficial. A good understanding of Windows, Microsoft Office and computer hardware is desirable.

You should have a helpful attitude, good communication skills and a willingness to learn.

An enhanced DBS check will be required.